Senior Site Reliability Engineer - Public Sector

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

** Must hold a current Top Secret/SCI clearance with a polygraph.**

*This is a night shift position*This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required.

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place!

Salesforce is looking for an experienced DevOps & Site Reliability Engineers to join a team of highly motivated software, systems & security engineers working on Infrastructure at scale in support of US National Security customers. Be part of the team that solves infrastructure deployment issues with software, delivers high velocity and high quality infrastructure in specialized public cloud environments, and delivers leading edge database services.

Your Impact:

- You will solve Infrastructure related problems with code (with a focus on reusability) and build compute capacity, work on Kubernetes deployments at scale.

- You will be responsible for leading key projects in design, development, and post-release support of the Salesforce platform and tools that are used to support our government customers.

- You will collaborate with internal teams for efficient iterations of automated CI/CD pipelines with the goal of maintaining Production environments.

- You will deploy software patches, new platform releases and verify the successful implementation by validating deployments, monitoring system performance and resolving identified issues.

- You will get a chance to understand how things work with a large-scale production infrastructure within 3rd party cloud service providers.

- You will demonstrate a sense of autonomy and urgency for ownership of your areas and proactively take accountability for progress forward.

- You will transform human heavy processes into automated solutions, focusing on reliability and repeatability.

- You will enable streamlined business processed by creating and maintaining detailed business process documentation.

- You will get a chance to improve your influence and collaboration skills working with various other Infrastructure teams across Salesforce.

- You will be interacting with a highly innovative and creative team of developers, open-source committers and architects.

Required Skills:

- Active TS/SCI clearance with polygraph.

- 2+ years of DevOps or data center experience or equivalent technical background.

- 2+ years Linux system engineering experience.

- 2+ years developing or infrastructure and application security for Highly Sensitive Customer Data & Environments (IAM, CI/CD, PKI).

- Experience with scripting/programming language (Shell, Python, Golang, Ruby, Java, Javascript).

- Experience with Log Management and Analytics tools such as Splunk / ELK.

- Experience with software development practices (Agile practices preferred).

- A continuous learner, critical thinker and problem solver who adapts to new challenges in a fast-paced and growing environment.

- A teammate with great communication skills both verbal and written.

Nice to Haves:

- BS Degree in Computer Science or Technical Field or A related 4 year technical degreeh

- 2+ years demonstrated ability working within and building on a public cloud (AWS preferred) or equivalent experience.

- 2+ years experience deploying with a CI orchestration service.

- Experience in managing large scale web applications in production including operating, supporting and applying diagnostic techniques to identify, triage and remediate the application/platform.

- Experience with TCP/IP networking protocols and components as implemented in IAAS (i.e. VPC, TGW, route tables, security groups, etc.)

- Experience in any of the monitoring tools like Nagios, Graphite, Datadog, Cloudwatch, Prometheus, Zabbix etc.,

- Experience deploying distributed apps with containers (Docker) & orchestration (Kubernetes, EKS, GKE).

- Knowledge of or experience working with, Cloud technologies/environments. - AWS and/or Salesforce Certifications.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.