Server Engineer I

Position Description:

Every great life-changing discovery begins the same way-with new knowledge. It can change everything, from a single life to the future of entire communities. That's why academic medicine, and the continuous pursuit of knowledge, is at the center of everything we do at the Medical College of Wisconsin (MCW). In the role of Server Engineer I you will be working in Finance and Administration POSITION PURPOSE

Under general direction, the Server Engineer I assists with the maintenance, repair, installation and support of MCW server infrastructure and related hardware and software.

ESSENTIAL DUTIES

Under direct supervision of the Server Manager:

• Work with the team resources meet department goals, priorities and initiatives.
• Complete tickets thoroughly and on a timely basis. Communicate with the service desk regarding all tickets and service requests as needed.
• Represent the server team with customers, peers, co-workers and partners. As directed, assist leadership with planning
• Assure standards are met for all assigned projects and service activities.
• Work to maintain performance, capacity and operations targets for MCW managed servers and services.
• Provide diligent basic service including: installation, upgrade, security administration and basic troubleshooting for servers and services.
• Provide daily server technical administration and support, including change management requests, and monitoring.
• Ensure backups, operating system, anti-virus and utility applications/services are patched, maintained and monitored as needed.
• Provide feedback for improvements in automation and process for the server team.
• Develop strategies to provide efficient and accurate use of systems utilization and monitoring data.
• Troubleshoot basic end user, desktop, storage, server, and application errors related to the server infrastructure.
• Advise coworkers, consultants, and users on basic server operations and server security.
• Assist server subject matter experts with the operating system (O/S) and general operations of MCW managed servers.
• Demonstrate initiative through expansion of: technical knowledge, interpersonal skills, business knowledge, and organizational skills.
• Maintain technical relevancy in networking technologies through education, reading and research.
• Work closely with service desk, network, operations and application support teams to meet day to day operational needs.

KNOWLEDGE, SKILLS, & ABILITIES

The ideal candidate will have:

• Understanding of the fundamentals of: Microsoft Windows, and/or other server technologies.
• Written and verbal communication, presentation, client service and technical writing skills.
• Good analytical skills and the demonstrated ability to raise concerns and problems in a clear and concise fashion.
• A positive attitude, working effectively with cross-functional team resources including, but not limited to team lead, project manager, customers, engineers, System Administrators and members of the leadership team.
• A goal based orientation and a focus on results.
• A strong sense of responsibility
• At least two years of experience in server technology
• Experience with server upgrades and installations of Windows and/or Linux environments.
• Experience in some technical aspects of networking including: hardware configurations, basic O/S installation, O/S troubleshooting for Microsoft Windows.
• Participate in server team call rotation including weekends, evenings and holidays.
• Participate in scheduled and unscheduled after hours and weekend work as needed. With at least 4 or more hours of work outside normal work schedule per month.
• Receive and appropriately respond to email, alerts and other updates relative to projects, call rotation and system outages outside normal work hours.
• Travel to various MCW sites.
• Be available during normal shifts as directed by the Server Manager.
• Perform other duties as assigned.

ESSENTIAL BEHAVIORS

Professionalism: Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct.

Communication: Demonstrate ability to carefully listen to others at all levels of the organization. Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross cultural sensitivity.

Stewardship: Understand business implications of decisions. Conserve organization resources. Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner.

#LI-AV1

Preferred Schedule:



M-F 8:00-5:00

Position Requirements:

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

Eastern Wisconsin is a vibrant, diverse metropolitan area. MCW is intent on attracting, developing, and retaining a diverse workforce and faculty body that reflects the community we serve. We value diversity of backgrounds, experience, thought, and perspectives to advance excellence in science and medicine. MCW is a welcoming campus community with a strong culture of collaboration, partnership, and engagement with our surrounding community. For more information, please visit our institutional website at https://www.mcw.edu/departments/office-of-diversity-and-inclusion.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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