Meeting Services Lead and A/V Auditorium Support

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As the Meeting Services Lead and Auditorium Support specialist, you will serve as the evening shift leader while delivering expert audiovisual and meeting services support in a dynamic corporate environment. This role combines advanced technical expertise in auditorium operations with team leadership responsibilities, ensuring flawless execution of large-scale meetings, video conferences, and special events. You will be the go-to expert for complex AV systems including sound boards, video walls, and projection systems, while mentoring team members and maintaining the highest standards of client service. Your leadership and technical skills directly contribute to JLL's reputation for delivering exceptional facility experiences that enable our clients to achieve their most important business objectives.

What your day-to-day will look like:

* Lead evening shift operations while operating sophisticated auditorium AV systems including sound boards, video walls, projection systems, and platforms like MS Teams and Webex for large corporate meetings

* Coordinate comprehensive client support for presentations, managing slide shows, microphone systems, transition timing, and video/audio recording requirements

* Conduct daily and weekly meeting room inspections using mobile technology, maintaining AV asset inventory databases and performing preventive maintenance on equipment

* Provide rapid-response AV troubleshooting and "hands and eyes" support for video conference rooms, escalating complex issues through proper channels while owning resolution outcomes

* Execute complete meeting room setups including furniture arrangement, AV equipment configuration, cabling, and schedule posting while managing room booking administration

* Lead special event production from setup to breakdown, coordinating tables, chairs, linens, skirting, and complex AV installations

* Mentor evening team members, ensure proper break coverage, and execute supervisor-assigned duties while maintaining safety protocols and service excellence

Required Qualifications:

* High school diploma or equivalent with AV training or certification strongly preferred

* Minimum 3 years of hands-on experience in audiovisual support (audio booth experience preferred), meeting room operations, and equipment troubleshooting

* Proven team leadership and coaching experience with ability to manage evening shift operations

* Advanced proficiency with MS Office Suite, particularly Excel, with capability to customize administrative reports

* Physical ability to lift 50 pounds, frequently walk buildings/stairs, and perform setup/breakdown of meeting furniture and equipment

* Superior customer service skills with ability to maintain professionalism under pressure and time constraints

* Strong organizational abilities with proven capacity to multitask and work independently without direct supervision

Preferred Qualifications:

* Formal AV certification or technical training in audiovisual systems and equipment

* Experience with corporate auditorium operations and large-scale meeting support

* Familiarity with video conferencing platforms (Teams, Webex) and room booking systems

* Background in special events coordination and venue management

* Knowledge of preventive maintenance procedures for AV equipment

* Experience with inventory management systems and asset tracking databases

* Previous experience in facility management or corporate meeting services environment

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.