Intake Liaison

Job Title: Intake Liaison

AccordCare Home Health
Location: St. Augustine, FL
Schedule: Full-Time /Part-Time/Variable
Department: Operations
Reports to: Director of Professional Services

AccordCare and our family of brands is a premier Medicare Home Health Agency and in-home personal care company providing services to people of all ages and levels of need. A better quality of care comes from exceptional caregivers and AccordCare only hires the best! AccordCare is an employee-friendly company. We focus on our employees to ensure they have a healthy work and life balance. Our employees become our family, and through excellent training and support, they are ready to serve our clients with a fresh perspective on successful aging.

Join our mission to connect compassionate clinicians and caregivers with those who need them most.

Overview
The Intake Liaison plays a central role in coordinating the referral-to-admission process for home health patients. This position ensures physician orders, agency policies, and regulatory standards are met while facilitating a smooth transition into care. The role combines administrative precision with patient-centered communication to support agency growth and operational excellence.

Key Responsibilities
* Coordinate the timely conversion of referrals to admissions, addressing barriers through collaboration with clinical, marketing, and operational teams.
* Serve as the primary communication link among patients, families, physicians, and agency staff to ensure continuity of care.
* Review referrals for appropriate home health orders and verify coverage from payer sources.
* Participate in interdisciplinary team meetings, in-service training, and quality improvement activities.
* Ensure adherence to agency policies, accreditation standards, and federal and state regulations.
* Protect patient confidentiality and uphold patient rights in all interactions.
* Prepare and submit timely reports on admissions, census, and other critical metrics.
* Support onboarding and mentoring of new staff as needed.
* Represent the agency positively in the community and maintain strong referral relationships.

Qualifications
* Associate degree in a related field preferred.
* Experience in a healthcare setting, preferably in home health or intake coordination.
* Strong communication and customer service skills.
* Proficiency in database management and inquiry systems.
* Ability to work collaboratively in a fast-paced environment.

Work Environment
The position operates primarily in an office setting, involving regular computer and phone use with occasional light lifting. Minimal travel within the service area may be required. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions. This position does not involve tasks related to exposure to blood, body fluids, or OPIM.

Why Join Us
You will be part of a collaborative team committed to patient-centered care, clinical excellence, and professional growth. We offer a supportive environment where your expertise has a direct impact on patient outcomes and organizational success.