Escalation Engineer

TEKsystems
$75,000.00 - $85,000.00 / yr
United States, North Carolina, Morrisville
Oct 16, 2025
Description Investigate and resolve issues as they are received from varying sources in the company in a timely manner. Evaluating and recommending server configuration changes to address issues, improve performance. Facilitate growth and learning by educating company staff. Assist in creating innovative tools and processes to assist the team as well as others within the company. Working closely with other team members to coordinate assignments and communicate progress and/or difficulties. Participation in department-specific and project-wide meetings. Providing input, solutions, and recommendations. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Skills Windows, debugging software, Technical support Top Skills Details Windows,debugging software Additional Skills & Qualifications Qualifications: Picture Archiving and Communication System BS or BE in Computer Science or a related field and/or equivalent work experience. Thorough understanding of: Microsoft Windows Server environments (Server 2012, Server 2016) IIS Configuration, debugging. Network LAN/WAN and related components like DNS and network switches and load balancers Deploying hardware and software in an enterprise environment. 3-5 years' working with a software development team including sustaining development and maintenance of existing products with proven track record of delivering successful results. Self-directed with excellent time management skills. Strong interpersonal and communication skills. Inquisitive and creative with good problem-solving skills. Resourceful and thorough with a strong sense of urgency. Strong Analytical and Troubleshooting skills. Ability to take a problem to resolution in a timely manner. Experience working with web technologies such as ASP.Net, MVC and JavaScript. Experience with C#/.NET, C++. Experience with relational databases such as Microsoft SQL Server or Oracle. Experience with DICOM and HL7. Experience with Microsoft Windows, Virtualization and Networking. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $75000.00 - $85000.00/yr. HR will provide benefits package during interview process. Workplace Type This is a hybrid position in Morrisville,NC. Application Deadline This position is anticipated to close on Oct 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.