Manager Membership Services Commercial Operations

What you will be doing:

The Manager leads the Membership department's daily operations and long-term strategy, focusing on successful member enrollment through the Customer Relationship Management (CRM) system. Responsibilities include supervising staff, overseeing member data processing, and ensuring accurate rostering. The role requires strong collaboration across departments for effective project implementation and integrated member profiles, problem-solving for alternative rostering solutions, and compliance with data auditing standards. The Manager works closely with members, sponsors, and internal teams to understand member needs and maintain data accuracy. Additionally, the Manager is expected to engage in continuous learning and adapt to new practices and technologies as the business environment changes.

As part of the role, the Manager is responsible for leading change management initiatives within the team. This includes communicating upcoming changes clearly, facilitating/planning training and support, and fostering a positive attitude toward new processes and technologies. The Manager works to ensure that team members are engaged and prepared for transitions, addressing concerns and feedback proactively to minimize disruption and maintain productivity during periods of change.

Key Responsibilities

Responsibility #1- 30%

• Retains relevant select individual account assignments to preserve up-to-date business process knowledge and ensure ongoing familiarity with current procedures and member needs.

• Manages workflows to meet deadlines, maintains accurate roster data, and ensures prompt responses to requests while collaborating regularly with the team.

• Analytically evaluates escalations and proposes well-defined, appropriate solutions.

• Assesses performance and sets goals for the membership team to drive continuous improvement, ensuring alignment with department objectives and supporting individual professional growth.

Responsibility #2 - 30%

• Sustains the competencies and expertise of the membership staff through training and development.

• Prioritizes clear communication, regular feedback, ongoing training, and access to accurate data to identify and solve workflow challenges, fostering collaboration and continuous improvement for efficient and effective membership operations.

• Work closely with the external members/sponsors & internal field teams to ensure a full understanding of member needs and data accuracy.

• Utilizes various reports such as duplicate checks, hierarchy reports to provide sponsor members with a high level of data accuracy for the members which they enroll.

Responsibility #3 - 25%

• Oversee member transfers by auditing forms, providing clear feedback, updating contacts, and ensuring timely, accurate processing.

• Review daily inputs of member enrollment and transfers to satisfy record keeping expectation and SOX compliance.

Responsibility #4 - 15%

• Maintain up-to-date team process documentation

• Conduct regular assessments of workloads to facilitate optimal assignment adjustments and ensure alignment with individual interests

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Strong business acumen

• Effective people management

• Managing high-performing teams

• Sound decision-making

• Project management

• Time management

• Relationship management

Experience:

• Dynamics/other CRM

• Strong Microsoft Office Experience - Excel (intermediate/advanced/expert), Word, PowerPoint, Outlook

Education:

• Bachelor's degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Qualified full and part time regular employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance
* 401k retirement program
* Paid time off
* Participation in Premier's employee incentive plans
* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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