Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Vice Chancellor for Finance and Operations (VC F&O) is responsible for oversight of financial planning, budgeting and management; treasury and risk management; general accounting; facilities planning and construction; purchasing and stores; auxiliary enterprises; campus utilities; transportation and parking; real estate; trademarks and licensing; the N.C. Policy Collaboratory; and the Service Center of Excellence ( SCE). The VC F&O works with various internal and external constituencies, including the UNC System Office, to improve the effectiveness of the University's financial and business operations. The VC F&O is the principal finance and business officer of the University and a member of the Chancellor's cabinet. The Vice Chancellor's senior directors include: Senior Associate (Deputy) Vice Chancellor for Finance and Operations, Associate Vice Chancellor for University Real Estate Operations, Associate Vice Chancellor for Facilities Services, and Associate Vice Chancellor for Finance and Budget.

The Executive Director of SCOPE (ServiceFirst Coordination of Outcomes, Performance, and Effectiveness) is a strategic leadership role reporting to the AVC of Organizational Strategy and Performance within Finance and Operations. This position advances the University's ServiceFirst philosophy by coordinating data-driven planning, performance measurement, and institutional effectiveness strategies across Finance and Operations.

The Executive Director leads a team responsible for integrating assessment, planning, and performance data into a unified SCOPE framework that informs decision-making, drives operational improvement, and demonstrates accountability to campus leadership and stakeholders. The role ensures the closed-loop application of analytics by gathering valid, actionable data; aligning it with institutional outcomes and goals; and coordinating the development of continuous improvement plans. Additionally, the Executive Director will lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.

Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates demonstrating comparable professional backgrounds, will accept a relevant Bachelor's degree (or foreign degree equivalent) and five years or greater of relevant experience in substitution.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); may substitute with a bachelor's degree and 3+ years of relevant experience.
Five years of experience in evaluation, planning, or assessment-related roles using data for decision-making and continuous improvement.

Strong leadership and staff development skills.
Advanced statistical and analytical capabilities.
Experience with data visualization and business intelligence tools (e.g., Tableau).
Project management expertise and attention to detail.
Demonstrated collaboration across diverse stakeholder groups.
Excellent written and verbal communication skills.
Commitment to mission-driven improvement and innovation.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.