New

Healthcare Customer Service Representative

TEKsystems
$16.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Columbia
Oct 15, 2025
Customer Service Representative (Call Center) Location: Remote - Must be able to commute to training in Columbia, SC for 2 weeks before going remote. Pay Rate: $14Hr Experience Level: Entry-Level Overview: Teksystems is seeking dedicated and customer-focused Customer Service Representatives (CSRs) to serve as the frontline ambassadors of our organization. In this role, you will support individuals applying for ADA Core Services and other disability-based programs, while also performing a variety of administrative and clerical tasks. This is a dynamic position that combines inbound/outbound call handling with administrative responsibilities. Key Responsibilities: * Handle high-volume inbound and outbound calls using an automatic dialer system (approx. 80 calls/day). * Assist callers with eligibility and enrollment for ADA Core Services and other disability-related programs. * Provide exceptional customer service to a diverse population, ensuring a positive experience. * Accurately enter and manage customer data in transportation management systems. * Schedule transportation services in a cost-effective and timely manner. * Respond to inquiries, complaints, and requests professionally and promptly. * Support special projects and maintain daily scheduling for Eligibility staff. * Process and track payments for replacement IDs. * Maintain confidentiality and comply with HIPAA regulations. * Manage office supplies and equipment, including vendor coordination. * Design and maintain electronic filing systems and scanned documentation. * Provide professional reception coverage and administrative support. Qualifications: Required: * Minimum 1 year of call center experience (experience from any industry is welcome). * Ability to work in a fast-paced, high-volume call environment. * Dedicated workspace with minimum 30 Mbps internet speed (no hotspots; test via FAST.com). * Must not be in a caretaking role during work hours. Preferred: * Experience with automatic dialer systems. * Strong data entry and troubleshooting skills. * Familiarity with ADA services or disability-based programs. Top Skills: * Customer Service * Call Center Operations * ADA Program Knowledge * Data Entry & Processing * Troubleshooting * Administrative Support Additional Information: This position offers a unique blend of customer interaction and administrative duties. Ideal candidates are empathetic, detail-oriented, and thrive in a structured environment. If you're passionate about helping others and enjoy multitasking, we encourage you to apply. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.