New 
Community Engagement Coordinator (PDF)
 Town of Lexington | |
 United States, Massachusetts, Lexington | |
| 1625 Massachusetts Avenue (Show on map) | |
 Oct 15, 2025 | |
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EMPLOYMENT OPPORTUNITY
Town of Lexington We are currently accepting applications for the part-time (15 hours per week) position. Community Engagement Coordinator Human Services Department Hourly Range: $30.47 - $34.77 Non-Benefited The REQUIRED Town of Lexington application form https://lexingtonma.seamlessdocs.com/f/employmentapplication a cover letter and resume must be received in the Town's Human Resource Department. This position will remain open until filled GENERAL SUMMARY: Under the general supervision of the Human Services Director, the Community Engagement Coordinator supports the Human Services Department by combining administrative, programmatic, and outreach responsibilities to ensure Town services and initiatives are inclusive, accessible, and equitable. The Coordinator provides flexible support across all Human Services divisions, assisting staff with outreach, communications, program logistics, multilingual access, and community engagement efforts. This part-time role advances the Town's Diversity, Equity, and Inclusion (DEI) goals through culturally responsive communications, event support, and collaboration with local partners and committees. While not serving as a lead or primary point of contact, the Coordinator is a trusted team member who strengthens the Department's ability to deliver meaningful, community-centered initiatives that reflect the diverse needs, voices, and priorities of all residents, especially those historically underserved. Essential Functions The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. * Works directly with the Human Services Director to set priorities and ensure workload is manageable for a part-time role. Provides programmatic and outreach support across divisions, coordinating closely with staff and managers to meet community needs. * Designs and implements community outreach strategies to engage residents from historically underrepresented and marginalized groups, including but not limited to BIPOC, LGBTQIA+, immigrants, seniors, youth, people with disabilities, and veterans. * Assists with planning, promoting, and implementing programs, services, and events designed to engage residents across all ages and backgrounds, with particular focus on those historically underrepresented or underserved. * Supports language access efforts by coordinating translation and interpreter services, ensuring critical information is available in multiple languages. * Provides logistical support for boards, committees, and working groups supported by the Human Services Department (e.g., communications, materials preparation, meeting assistance). * Responds to walk-in, phone, and email inquiries with professionalism and empathy, triaging and connecting residents to the appropriate staff member for follow-up. * Serves as a liaison to affinity groups and cultural organizations seeking to partner with the Town on community-building events or initiatives. * Participates in community awareness campaigns (e.g., mental health, domestic violence prevention, heritage months), ensuring they include resource information and clear pathways for resident support. * Helps maintain updated resource information, program calendars, and outreach materials for distribution across platforms (newsletter, website, flyers, social media). * Provides staff support to the Human Rights Committee and Commission on Disability, including attending meetings and sharing updates relevant to their work. * Assists with occasional community dialogues, listening sessions, and resource fairs, sometimes during evenings or weekends. * Supports outreach for special programs and events, ensuring efforts are broad, inclusive, and reach residents who may not yet be connected to services. * Strengthens grassroots connections by building trust with residents and amplifying community voices in Town-led initiatives. Supervision Supervision Scope: Performs varied and responsible functions requiring a working knowledge of departmental operations and the exercise of judgment and initiative, particularly in situations not clearly defined by precedent or established procedures. Supervision Received: Works under the direct supervision of the Human Services Director, following department rules, regulations, and policies; duties require the ability to plan and perform operations and independently complete assigned tasks, according to prescribed time schedules and deadlines. Supervision Given: This position does not directly supervise staff but may provide oversight and direction to volunteers on an as-needed basis throughout the year. Recommended Minimum Qualifications The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion, and we are actively seeking candidates who bring new voices, perspectives, and lived experiences to our organization. Knowledge: Knowledge of office administrative practices and procedures. Familiarity with municipal government operations and the ability to interpret laws and policies with an equity lens to promote inclusive and accessible practices. Familiarity with community engagement, DEI initiatives, and grassroots outreach, particularly programs that build belonging and reduce systemic barriers. Ability: Able to interact effectively and respectfully with individuals of all ages, backgrounds, and identities. Ability to explain departmental policies and procedures, and complex ideas in an accessible way. Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and recommend courses of action. Ability to maintain confidentiality. Ability to work independently. Ability to follow and meet detailed timelines. Ability to multi-task. Ability to create content for newsletters, outreach materials, and social media. Comfortable and able to think about how policies and services affect different groups of people, and interested in helping make town programs more equitable and welcoming. Skills: Proficient customer service and organization skills. Proficient written and verbal communication skills. Proficient computer skills including MS Office Suite applications. Proficient skill with department related computers and software applications. Proficient computer literacy to be able to design basic graphics and web content. Education, Training and Experience Bachelor's Degree in Social Work, Psychology, Public Administration, or related field; and one to three (1-3) years of increasingly responsible related experience in human services, community work, or diversity and inclusion efforts, or any equivalent combination of education and experience. Experience in municipal government or a human services setting is preferred. Job Environment * Work is primarily performed in an office setting, with occasional responsibilities in outdoor or off-site locations for events, meetings, or community outreach. Work is performed in an office environment. * The noise level is typically quiet but may vary, especially during programs or public events. The office environment may include periods of high activity, frequent interruptions, and shifting priorities due to administrative deadlines or community needs. * Operates computer, printer, telephone, copier, postage machine, facsimile machine, and all other standard office equipment. * Makes frequent contact with the general public and residents. Contacts are in person, by telephone, and by email, and involve an information exchange dialogue. * This is a part-time position with a flexible schedule, but it requires attendance at the 3rd Tuesday of every month at 5:45 PM and on the 2nd and 4th Wednesdays of every month from 9:00-11:00 AM for Commission on Disability and Human Rights Committee meetings. * While regular weekday hours are expected, the role will require occasional evening and weekend availability to support town meetings, public forums, cultural events, or committee work. Hours may vary from week to week, depending on program schedules and department needs. Physical Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files, books, and other common office objects. Ability to view computer screens and work with details for extended periods of time. Ability to reach and bend, to stoop, kneel, crouch, or crawl, and push/pull or may occasionally lift objects up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normal ranges. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change. Pay Equity/Equal Opportunity/Americans with Disabilities Act Employer APPLICATION PROCESS All applicants are required to complete a Town application form https://lexingtonma.seamlessdocs.com/f/employmentapplication Resumes may be attached to the application form as additional information, but cannot serve as a substitute for completing the required application form. After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Individuals who need accommodations in order to participate in this process should contact the Human Resources Department Questions regarding this hiring process should be addressed to: Human Resources Department, Town of Lexington, Email: jobs@lexingtonma.gov, Phone # (781) 698-4590 1625 Massachusetts Avenue, Lexington, MA 02420 | |