Classroom Success Specialist

Job Profile:

IT Support Specialist 1

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$50,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.

Job Description:

ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our team, providing support for the University’s Learning Experience (LX) Organization.  The LX group is a crucial enterprise-focused organization that designs and supports ASU efforts to deliver innovative learning projects, at scale, across all modalities, and focused on ensuring greater inclusion and student success.

The Classroom Success Specialist will provide exceptional service and support for Learning Experience at the Tempe campus.  This involves working closely with faculty and students to ensure that their teaching and learning experience exceeds expectations. Successful candidates will have demonstrative knowledge of technology trends and pedagogical practices in education, experience providing operational excellence, and a passion for customer service.

ASU, the largest state university and also recognized as the most innovative university, is committed to maintaining the most dynamic and productive learning experience in all of higher education. Enterprise Technology (ET) is at the forefront of developing IT platforms and tools that add value to the overall ASU experience. ET offers a fast-paced, energetic, technically rich environment with many greenfield opportunities to contribute toward ASU initiatives. As part of ET, the Classroom Success Specialist will contribute to the effective deployment and support of tools that enhance ASU’s learning environment.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. 

Salary: $50,000 per year

Essential Duties:

• Support and maintain departmental classrooms and teaching studios.

• Assist faculty with the successful delivery of their course content using the latest classroom technologies and learning strategies.

• Develop and foster collaborative relationships with faculty to maximize their classroom experience.

• Develop an expertise in and actively promote existing instructional offerings that support faculty and students.

• Setup, install, and maintain computer hardware and multimedia equipment.

• Develop and deliver faculty training, including self-help documents, online tutorials, and other multimedia materials, to assist faculty with the use of learning experience platforms.

• Troubleshoot and resolve hardware, software, network, and video conferencing issues.

• Maintain records, supplies, and inventory.

• Lead, mentor, train, and evaluate the performance of student employees based on established procedures.

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.​

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Desired Qualifications:

• Experience providing excellent service to a diverse customer base, preferably in an educational setting.

• Experience either working with educators and/or teaching/training others in a classroom setting.

• In-depth experience implementing and working with a variety of classroom technologies.

• Ability to explain technical concepts in non-technical terms to diverse stakeholder groups: faculty, students, staff and administrators.

• In-depth knowledge of Apple and Windows Operating Systems.

• Experience working in a lead position, including supervision of others.

• Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions.

• Experience managing cases in reporting systems such as Salesforce and ServiceNow.

• Evidence of effective communication skills with both technical and non-technical users.

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs. 

Working Environment:

• This is an in-person, full-time position with a schedule of Monday through Friday, 8:00am to 5:00pm (may be subject to change and include occasional evenings and weekends).

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.

• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.

• Regular review of completed tasks.

Primary Location: Tempe campus

About Enterprise Technology:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation!

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13957.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.