Production Manager

Purpose of the Job

The Production Manager plays a pivotal role in driving the executional excellence and operational growth of client marketing initiatives. As the client relationship owner you will serve as the liaison between the client and sourcing managing all related activities and communications. As a strategic partner, the Client Production Manager collaborates closely with client stakeholders, suppliers, internal teams, and external partners to deliver premium-quality solutions that meet both budgetary and brand standards. This role demands a strong command of timeline management, client communication, and creative problem solving to support innovation and scale.

This will be a hybrid position based in Chicago, IL on site at the client. This role will be required to be in office 2-3 days per week, with the ability to work from home the remaining days.

Key Responsibilities

• Understand brand objectives and leverage POS strategies to support them effectively
• Field client requests, manage expectations & align deliverables within the National Buy
• Timeline development and management: oversee & enforce the timeline deliverables
• Contribute to innovation goals by drive new ideas and approaches
• Consultation and problem solving: provide strategic guidance & resolve challenges
• Input all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
• Execute projects within contract-specified timelines, according to budget requirements and quality standards.
• Build relationships and communication channels with clients to ensure smooth workflow and handoffs.
• Liaison between internal and external stakeholders, agencies, and suppliers to ensure quality and on-time delivery within budget.
• Execute production efficiently in accordance with the procedures described in business processes.
• Identify and develop programmatic solutions, which are both beneficial and economical for the client and HH Global
• Provide high-quality customer service, communicating to clients with appropriate and relevant status updates.
• Assist Account Managers in compiling account and project updates for key presentations as directed.
• Escalate production issues immediately to management.
• Engage in a consultative partnership with the client to improve achievement of marketing goals on assigned projects.
• Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to operational efficiency.
• Handle a multitude of complex and diverse product-type categories, including Display, POP/POS, and branded merchandise.

Knowledge, Skills + Experience

• 5+ years of product category account management experience. Alc-Bev experience a plus.
• Bachelor's degree in a related discipline or equivalent work experience.
• Experience independently managing multiple complex product-type categories.
• Demonstrated relationship building through client interfacing.
• Skilled in project management, planning, analysis, and problem solving. .
• Able to work with little-to-no direct supervision while still being part of a team.
• Advanced proficiency with Microsoft Office software, specifically Excel and PowerPoint
• Demonstrated aptitude in learning new technology for application in a professional environment.
• Excellent verbal and written communication skills.
• Exceptional presentation skills.
• Ability to adapt across a wide range of business scenarios, including fast-paced environments.
• Experience excelling within fast-paced, high-energy environments.

Company Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.