Office Support Specialist

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Job Description:

• Primary customer service representative to the Student Employment Office. First point of contact for both prospective and current student employees to assist with job search, hiring documents and meeting payroll deadlines. Coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide.

• Responsible for scanning using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval.

• Disseminates information concerning student employment programs.

• Informs departments of employment and wage increase processes for student employees; informs departments of process for extensions in hours per week that a student may work.

• Maintains confidential student employee records and files. Assist with the postings and editing of available on campus job positions (e.g. bulletin boards, handshake website). Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit.

• Coordinates marketing of Student Employment outreach, maintains communications with Student Employee group in NEIUport and tracks participation rates each year. Assists the team in establishing annual targets. Assists with the orientation, trainings, events and supervision of student workers in the Student Employment Office.

• Assists students with understanding direct costs (primarily tuition and fees) and how an employment experience is a source of addressing cost of attendance.

• Performs other duties as assigned by the Coordinator of Student.

Minimal Qualifications:

1. High school diploma or equivalent.

2. Any one or combination totaling two (2) years (24 months) from the categories below:

A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)

• Associate's Degree (60 semester hours) equals eighteen months (18 months)

• 90 semester hours equals two (2) years (24 months)

• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Work experience performing office/clerical activities, including the use of computer systems.

3. One (1) year (12 months) of work experience comparable to the second level of this series.

Hours: Monday - Friday, 8:30 A.M. - 4:30 P.M. (Hours may vary depending on departmental needs).

Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625)

Setting: Office Support Specialist is an on campus position, not eligible for Hybrid or Remote work.

This position requires a background check.

Salary Range

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.