Telecommunications Tech, Telecommunications - Paramus, Full time, Day shift

Position Summary

The Cisco VoIP Technician provides first and second level technical support and troubleshooting of Valley Health's Cisco VoIP infrastructure. This role involves diagnosing and resolving basic issues related to Cisco VoIP phones, call processing system, and associated network infrastructure to maintain seamless communication services.

Education

High school diploma or equivalent required.

Experience

5+ years of enterprise level experience working on and troubleshooting CUCM, Unity Connection, UCCX, RTMT, voice gateways, and Cisco IP endpoints. Experience in a health care environment preferred.

Skills

* Basic understanding of Cisco VoIP solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Webex, Cisco IP phones, and Cisco gateways.

* Knowledge of VoIP protocols such as SIP, RTP, and related network concepts (DHCP, VLAN, QoS).

* Familiarity with Cisco networking fundamentals and troubleshooting techniques.

* Experience working with Telecommunication carriers and using enterprise vendor administration portals.

* Strong critical thinking skills and customer service orientation.

* Effective verbal and written communication skills.

* Ability to work independently and as part of a technical team.

* Current and valid New Jersey Driver's License and must adhere to all procedural guidelines in HR Policy 1-13 including demonstrating an acceptable driving record for the duration of their employment as long as driving continues to be a responsibility of the job.

Job Location

Kraft Center

Shift

Day (United States of America)

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D(Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary

Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.

Pay Range: $34.81 - $43.51 (per hour)

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran's status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.