IT Desktop Support Intern

GENERAL ROLE AND RESPONSIBILITIES

Worthington Armstrong Venture (WAVE), a joint venture between Worthington Enterprises and Armstrong World Industries, has established worldwide leadership in the production of suspended ceiling systems. WAVE produces metal ceiling grids that can be combined with Armstrong ceiling boards as a complete package or sold individually.

Founded in 1992, WAVE operates under a long-standing corporate philosophy rooted in the golden rule. This philosophy serves as an unwavering commitment to the customer, supplier, and shareholder, and it serves as the foundation for one of the strongest employee-employer partnerships in American industry.

For more information about our products, please visit http://www.worthingtonarmstrongventure.com

WAVE has an exciting opportunity within our IT team!

This internship is based onsite at our Aberdeen, MD facility. The IT Desktop Support Intern will support the IT department by assisting with desktop support services, end-user troubleshooting, and other technology-related tasks. The intern will play a key role in supporting business continuity during a temporary leave of a Desktop Support Engineer.

This role offers hands-on exposure to enterprise IT operations and provides the opportunity to contribute meaningfully to support activities and small IT projects.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support to onsite and remote employees, including troubleshooting desktop, laptop, and mobile device issues.
• Assist with hardware setup, imaging, deployment, and upgrades for end-user equipment.
• Support software configuration, user account setup, and permissions management.
• Document common issues, solutions, and troubleshooting steps in IT systems.
• Participate in small IT initiatives, such as system upgrades, process improvements, and security tasks.
• Provide basic support for network printers, conference room technology, and peripheral equipment.
• Uphold confidentiality requirements, including signing a Non-Disclosure Agreement (NDA).

Desired Skills

• Working knowledge of Microsoft applications (Windows OS, Office 365, Teams).
• Strong interpersonal and teamwork skills with a customer service mindset.
• Analytical ability to troubleshoot and resolve technical issues.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic understanding of computer hardware, networking, and system security.
• Clear communication skills, both verbal and written.

Qualifications

• College senior or student with prior help desk experience strongly preferred.
• Candidate must have completed at least two years of a degree program in Information Technology, Computer Science, or a related discipline.

ORGANIZATIONAL ALIGNMENT

• Reports to: IT Systems Engineer II
• Indirect Reports: None
• Business Partner to: IT Department and End-Users

Worthington Armstrong Venture (WAVE) offers competitive wages and comprehensive benefit package that includes, but not limited to: health, dental and life insurances, vacation, quarterly profit sharing, and a 401(K) Plan. WAVE is an equal opportunity employer. It is our goal to ensure that hiring, transfer, promotion, compensation and discipline decisions are based on the job-related qualifications, abilities and performance of employees and applicants. The Company does not discriminate against any employee or applicant on the basis of sex, race, color, religion, age, national origin, citizenship, disability or veteran status or any other reason prohibited by federal, state or local law.

PHYSICAL AND MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; think analytically and solve technical problems with accuracy; communicate effectively with end-users, including active listening and clear explanations; move between different locations onsite to provide direct IT support; lift and carry standard IT equipment (computers, monitors, peripherals) as needed;

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Work will involve interaction with co-workers, phones, and standard office equipment. At times, it may be required to work in computer/server rooms or other technical spaces with applicable safety requirements. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.