Order Quality Tech- Sacramento

Requisition ID:899652
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

This role supports the EssilorLuxottica mission of See More Be More by working closely with the Lab Leadership in providing guidance, coaching, and training to lab employees. The Order Quality Tech I is responsible for monitoring, auditing, and facilitating the smooth flow of internal and external lab orders using multiple systems, including Spotfire, Optifacts, and Excel. This role supports quality assurance, resolves order delays, and ensures all steps in the production process are followed accurately and efficiently.

MAJOR DUTIES AND RESPONSIBILITIES-

• Lead continuous improvement initiatives to ensure consistent implementation of procedures.
• Keep yourself and team up to date on all current processes, optical knowledge, and products available

• Provide coaching, detailed training, and follow-up to employees on all tasks in accordance with standard operating procedures.

• Lead daily documented team meetings with action plans and follow-up.
• Communicate and provide input to Department Supervisor for purposes of coaching and training needed for any employees not conforming to performance, job requirements, department rules and or behavior-related issues.
• Perform regular documented audits within department to ensure that correct procedures are being followed and machines are properly calibrated. Immediately document and post any changes to SOP's
• Lead initiatives/projects throughout the lab to improve process flow, through put, and overall lab performance
• Flexibly support other departments as required by business need

Internal Order Monitoring

• Audit reports for delayed or stuck orders (e.g., Outsource >48hrs, Stuck @ Local Station >24hrs)
• Reorder or escalate issues for missing frames, tint samples, or backordered lenses
• Ensure lenses and frames are ready for processing; initiate See4C tickets for lost/missing items

External Order Monitoring

• Monitor aging orders (D+4 & older) and resolve issues preventing progression
• Validate frame receipt status; coordinate customer communication for missing items
• Investigate outsourced order cancellations and reroute as needed
• Correct pricing issues and ensure proper order invoicing

Quality Assurance

• Review lab redo and multiple breakages to ensure readiness for reprocessing
• Conduct double inspections for flagged accounts and apply release codes if passed
• Manage 30-day+ aging orders and initiate action for missing items or customer contact
• Validate damaged frame returns and process frame credits accurately

BASIC QUALIFICATIONS

• A high school diploma or equivalent
• High mechanical / technical aptitude
• 1+ years of related work experience in Manufacturing (optical preferred)
• The ability to meet measurable standards in a dynamic production environment
• Strong proficiency in Excel, Spotfire, and order-tracking systems like Optifacts
• Excellent attention to detail, organizational, and problem-solving skills
• Ability to work collaboratively across departments and communicate effectively

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.