REGULATORY BOARD ADMINISTRATIVE ASSISTANT 3 - 10142025-72063

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HEALTH, EMERGENCY MEDICAL SERVICES DIVISION, DAVIDSON COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to completion of two years of coursework at an accredited college or university and experience equivalent to four years of full-time work in one or a combination of the following: management, administrative support to management, or clerical experience.

Substitution of Experience for Education: Qualifying management, administrative support to management, or clerical experience may substitute for the required education to a maximum of two years (e.g., experience equivalent to one year of full-time work in the above listed fields may substitute for one year of the required education).

Substitution of College Education for Experience: Additional course work credit received from an accredited college or university may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., an additional 45 quarter hours may substitute for one year of the required experience).

OR

Experience equivalent to one year as a Reg Board Admin Asst 2 with the State of Tennessee.

Overview

Under general supervision, is responsible for regulatory boards administrative work of average difficulty and supervisory work of routine difficulty; and performs related work as required. An employee in this class supervises a large clerical staff, and has the authority to issue licenses, certificates, registrations, or other statements of authority to enable individuals to practice in an occupation or profession for a large board or commission. This class differs from Reg Board Admin Asst 2 in that an incumbent of the latter may supervise a smaller staff and/or handles moderately complex administrative activities for a large board. This class differs from Reg Board Admin Manager in that an incumbent of the latter serves as a full assistant director of a large board.

Responsibilities

1. Conducts performance evaluations of assigned staff included review of operations reports such as timesheets, weekly reports, and inspection sheets. Makes recommendations on employment, promotion, demotion, and other human resources actions.
2. Supervises the licensure process or payment processing. Documents subordinates' activities through review of recorded paperwork.
3. Reviews and evaluates licensure/applications, permits, certifications, and/or other statements of authority for completeness and accuracy. Issues licenses, certificates, registration, or other statements of authority to practice in an occupation or profession and may make recommendations for suspension, revocation, or other actions based on review of documentation.
4. Handles complaints and explains policies and procedures to applicants, the general public, board and commission members, and other entities. Responds to applicant inquiries and provides information to external entities regarding licenses and related information.
5. Supervises or coordinates the scheduling of requisite competency examinations and meetings for pertinent boards or commissions. Ensures notification of testing dates, times, and locations are communicated to all necessary parties.
6. Maintains and processes licensure payment records and accounts for fees to include refunds and returned checks. Prepares and coordinates the collection reports for submission to the board.
7. Discusses issues concerning the preparation of reports and/or critical deviations form standard policies and procedures with a supervisor.

Competencies (KSA's)

1. Decision Quality
2. Drives Engagement
3. Business Insight
4. Plans and Aligns
5. Manages Complexity

Knowledge:

1. Customer and Personal Service
2. Administration and Management
3. Clerical

1. Complex Problem Solving
2. Critical Thinking
3. Reading Comprehension
4. Judgment and Decision Making
5. Quality Control Analysis

1. Oral Comprehension & Expression
2. Deductive Reasoning
3. Written Comprehension
4. Information Ordering
5. Mathematical Reasoning

Tools & Equipment

1. Computers & Tablets
2. Printer/Copier/Scanner/Fax Machine
3. Calculator
4. Phones

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.