New 
Patient Services Coord. III
 Mass General Physicians Organization | |
 United States, Massachusetts, Boston | |
| 15 Parkman Street (Show on map) | |
 Oct 14, 2025 | |
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Position Summary:
This role supports the oral and maxillofacial surgery practice by coordinating all aspects of patient care and physician scheduling. Reporting to the Accounts Receivable Manager, the individual will ensure smooth operations through high-quality customer service, appointment coordination, insurance approvals, and workflow optimization. Key Responsibilities: Manage high-volume phone lines and patient communications. Schedule appointments, procedures, and surgeries using Epic. Coordinate referrals, authorizations, and pre-certifications. Assist with billing inquiries and financial quotes. Maintain surgical schedules and prepare necessary documentation. Collaborate with internal departments (e.g., Admitting, International Office, Interpreters). Ensure HIPAA compliance and protect patient confidentiality. Support process improvements and special projects. Teamwork & Collaboration: Provide coverage during staff absences and assist in training new team members. Communicate with physicians, nurse practitioners, and other departments to improve patient flow. Participate in meetings and technology/process improvement initiatives. Qualifications & Skills: We're seeking a candidate with at least a high school diploma (Associate's or Bachelor's preferred) and 3-5 years of relevant experience. Ideal applicants will be tech-savvy, comfortable using Epic and other scheduling systems, and knowledgeable about insurance processes-including dental. Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced clinical setting are essential. Additional Job Description Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |