Enrollment - Eligibility Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About Our Team: We are a group of Enrollment / Eligibility Representatives who are looking for dedicated people to join our team.

Our Mission: To be a high performing team who are self - motivated to show quality work, problem solve, make an impact daily, and ensure our patients receive their medication in a timely manner.

What We Are Looking For In Our New Team Members (which could be you!): Strong communication, interpersonal collaboration, problem - solving, and time management skills are essential. Teamwork is important, but having the drive to achieve high - quality work is important, too!

As an Enrollment / Eligibility Representative, you'll be various tasks such as conducting Medicare Part B benefit and eligibility review. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 5 leader.

This position is full-time, Monday - Friday. Employees are required to work any shift during our normal business hours of 7:00 AM - 7:00 PM CST.

We offer 4 weeks of paid on-the-job training. The hours during training will be 8:30 AM - 5:00 PM CST from Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Research benefits, eligibility and site of care for Medicare Part B members
• Speak to doctor's offices, insurance plans, and patients through outbound calls
• Respond to or conduct audits to ensure compliance
• Work on projects as assigned by leadership

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• 1+ years of pharmacy healthcare experience
• 1+ years of telephonic customer service OR in - person customer service experience
• Basic computer experience using a keyboard and mouse / movement between screens
• Ability to work overtime and holidays per business need
• Ability to work full-time, Monday - Friday. Employees are required to work our normal business hours of 7:00 AM - 7:00 PM CST.

Preferred Qualifications:

• Medicare Part B experience

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
• Demonstrated ability to be adaptable and a versatile team player
• Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
• Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.