New

Product Specialist

TEKsystems
$22.22 - $30.11 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maine, Augusta
Oct 14, 2025
Description Product Specialist 100% Onsite for the first 6 months, then will have the option to work remotely 2 days a week. Top Skills: User Acceptance Testing Experience Ticketing System experience (Jira preferred) Ability to troubleshoot basic system issues SharePoint Job Description: This position provides ongoing application data maintenance and User Acceptance Testing for upgrades/new software releases for the DAVE application. DAVE is a proprietary software that is used for collecting, registering and issuing vital records. The role is responsible for problem identification, documentation, and communication of issues to be remediated by the application vendor. There are two planned software releases a year. With every release there are approximately 1200 scripts to test every aspect of the system's functionality. Technical skills such as a system analyst or programming skills are not necessary for completing user acceptance testing; however, the work involves review, examination, and evaluation of the system and how the system functions as it pertains to the policies and regulation governing the administration of vital records. It requires project management and organization skills to ensure communication, information flow and in documentation of past and future enhancements. It serves as a liaison between the vendor and OIT. The position is responsible for completing the user acceptance testing for the software, summarizing the findings including defects, and conveying future needs and enhancements. The candidate must be able to: Utilize pre-made scripts to test functionality and document successful completion on SharePoint and utilize Jira if there are any issues/bugs. Make sound recommendations on functional and technical improvements to the product. Analyze the functional and technical impact of product planning decisions. Participate in product design reviews to verify that design meets quality standards and functional/technical requirements. Perform impact analyses on production fixes and enhancements to establish priorities. Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner. Provide effective on-site and over the phone product support as needed. Accurately sets severity of identified defects. Provide input to training and/or documentation materials regarding latest technical and functional design changes. Document all work on SharePoint for future reference. Review the system test approach and conditions used as the basis for detailed test scenarios. Follow quality standards. Analytical and customer service skills. Communicate accurate and useful status updates. Ability to work in a team environment. Skills uat testing, ticketing system, jira, troubleshooting, sharepoint Top Skills Details uat testing,ticketing system,jira,troubleshooting,sharepoint Additional Skills & Qualifications N/A Experience Level Intermediate Level Pay and Benefits The pay range for this position is $22.22 - $30.11/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Augusta,ME. Application Deadline This position is anticipated to close on Oct 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.