Retail Store Manager

At Pendleton, we take pride in our legacy-with over 150 years of craftsmanship and quality woven into everything we do. Our store leaders play a vital role in shaping the customer experience and driving our continued success. As a Store Manager, you'll lead a passionate team, drive business results, and foster an environment rooted in connection, authenticity, and excellence.

We are currently seeking a professional and results-driven full-time Store Manager for our Napa, CA store location.

Why You'll Love Working Here

• Flexible work hours
• Generous employee discount (65% off Pendleton products!)
• Competitive compensation with paid time off
• Medical, dental, and vision benefits, plus 401(k) with company match
• Collaborative team environment where your voice matters
• Opportunities for growth, leadership, and career development

What You'll Do

• Lead all store operations to drive sales, profitability, and outstanding customer service
• Recruit, hire, train, and develop a high-performing team of assistant managers and sales associates
• Set daily, weekly, and long-term goals to meet or exceed financial and operational targets
• Execute business strategies and local marketing efforts to increase revenue and customer engagement
• Maintain operational excellence in inventory accuracy, visual merchandising, and loss prevention
• Ensure compliance with all company policies, safety standards, and operational procedures
• Monitor and analyze sales metrics (UPT, ADS, conversion), and take proactive actions
• Conduct performance reviews, provide ongoing feedback, and support employee development
• Communicate regularly with Area Managers and internal teams to align on priorities and performance
• Take ownership of budget management and store expense control
• Participate in company-wide projects and initiatives as needed

What We're Looking For

• Bachelor's degree and 3+ years of retail sales & customer service leadership experience preferred
  (or 7+ years of retail management experience in lieu of a degree)
• Proven ability to lead teams, drive sales, and exceed goals
• Strong communication, coaching, and conflict resolution skills
• Highly organized and analytical, with the ability to manage multiple priorities
• Experience with financial statements, payroll budgets, and performance metrics
• Tech-comfortable: proficient in Microsoft Office (Excel, Word, Publisher), POS systems, inventory/order software, and video conferencing tools
• Flexible schedule including weekends, evenings, and holidays
• Willingness to travel as needed for meetings, training, or store support
• Able to meet physical demands of retail including lifting up to 40 lbs., standing/walking for extended periods, and occasional ladder use

About Pendleton

We're a heritage brand with a modern mission-crafting products with integrity, quality, and timeless style. As a Pendleton team member, you'll help continue a story that spans generations.

We offer flexible work hours and provide Medical, Dental, and Vision benefits for eligible employees. Our team members also enjoy a generous employee discount, a 401(k) plan with company match, and competitive compensation that includes paid time off. Additionally, we are committed to supporting growth and development opportunities to help our employees advance in their careers.

We're proud to be an equal opportunity employer, welcoming applicants from all backgrounds and walks of life.