Job Posting Information
| Posting Number |
PG194716SP |
| Internal Recruitment |
Yes |
| Working Title |
Access Services Library Technician and Supervisor |
| Anticipated Hiring Range |
$56,936 |
| Work Schedule |
Monday -Friday 7am - 4pm. Occasional additional weekend or evening hours and other schedule flexibility required. |
| Job Location |
Raleigh, NC |
| Department |
Libraries |
| About the Department |
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.
Access Services, part of the Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing answers in person, through chat, and throughout the Libraries, whether it's finding a book or signing up for a technology consultation. Ask Us lending includes a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the 5.3-million-volume collection on open shelves and in the bookBot, manages print and electronic reserves, and supports the discovery and delivery of resources, borrowing books and articles from libraries all over the world for the NC State community.
For more information about the Libraries, please see
https://www.lib.ncsu.edu/. |
| Wolfpack Perks and Benefits |
As a Pack member,
you belong here, and can enjoy
exclusive perks designed to enhance your personal and professional well-being.
What we offer:
Medical, Dental, and Vision
- Flexible Spending Account
- Retirement Programs
- Disability Plans
- Life Insurance
- Accident Plan
- Paid Time Off and Other Leave Programs
- 12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Attain Work-life balance with our
Childcare benefits,
Wellness & Recreation Membership, and
Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
|
| Essential Job Duties |
This is an internal posting for current NC State permanent and temporary employees, and candidates with RIF priority.
As an
Access Services Library Technician and Shift Supervisor at NC State University Libraries, you'll play a key role in ensuring a welcoming, efficient, and innovative experience for all library users. You'll oversee information and circulation services at the Libraries' Ask Us service points-directly providing assistance to patrons with tasks ranging from finding resources to booking tech consultations. In this role, you'll coordinate projects across library locations, manage print collections, analyze trends, and streamline workflows to support a seamless library experience. You'll also recruit, train, and supervise full-time staff and a dynamic student team, while fostering collaboration and continuous improvement among staff.
Key Responsibilities
- Serve as a communication node across shifts and library locations, including collaborating closely with staff and patrons across a wide range of backgrounds
- Supervise Ask Us service points, including opening and closing procedures, ensuring consistent and high-quality customer service.
- Coordinate projects across library locations, including material moves, space analysis, and process improvements.
- Manage and maintain the print collection to ensure accessibility and usability.
- Recruit, train, schedule, and supervise employees, and assist in staff training initiatives.
- Troubleshoot computing, printing, and technology issues for patrons and staff, ensuring a reliable and secure library environment.
This position thrives on teamwork, communication, and problem-solving. You'll have the autonomy to make decisions, adapt to shifting priorities, and use your creativity to ensure smooth daily operations and exceptional service in a dynamic environment. If this sounds like you, we encourage you to apply.
|
| Other Responsibilities |
|
Qualifications
| Minimum Experience/Education |
High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience. |
| Other Required Qualifications |
n/a |
| Preferred Qualifications |
- Demonstrated success providing high-quality customer or public service in a dynamic environment.
- Demonstrated understanding of the current information and learning needs of students in a college/university setting
- Ability to foster a welcoming environment of belonging for the student, faculty, staff, and public visitor community at NC State
- Working knowledge of integrated library systems, and experience answering research-related questions, working with online databases and library classification systems.
- Experience with a variety of computing tools and consumer technologies, including computing operating systems and office applications, digital cameras, tablets, projectors, and laptops.
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required |
No |
| Commercial Driver's License Required? |
No |
Recruitment Dates and Special Instructions
| Job Open Date |
10/13/2025 |
| Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) |
10/16/2025 |
| Notice to Applicants |
Please include a cover letter, resume and contact information for at least three professional references. |
| Special Instructions |
Application, cover letter, resume, contact information for four current professional references
|
Position Details
| Position Number |
00102263 |
| Position Type |
SHRA |
| Position Classification Band Title |
University Library Technician |
| Position Classification Band Level |
Advanced |
| Position Classification Salary Range |
$ 33,540 - $ 65,378 |
| Salary Grade Equivalency |
63 |
| Alternate Option |
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. |
| Full Time Equivalent (FTE) (1.0 = 40 hours/week) |
1.00 |
| Appointment |
12 Month Recurring |
| Mandatory Designation - Adverse Weather |
Mandatory - Adverse Weather |
| Mandatory Designation - Emergency Events |
Non Mandatory - Emergency Event |
| Time Limited Position |
No |
| Time-Limited Appointment Length (if applicable) |
|
| Department Id |
250101 - Libraries |
| EEO |
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$ 33,540 - $ 65,378
life insurance, flexible benefit account, paid time off
Oct 13, 2025