Parts Dealership Account Manager

Now Hiring: Parts Dealership Account Manager - Houston, TX

(Parts Account Manager | Caterpillar Dealership Sales | Heavy Equipment Parts Jobs in Houston)

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a Parts Dealership Account Manager to manage and grow relationships with Second-Level Dealers (SLDs). These are partner companies-such as on-highway truck distributors, industrial providers, and marine service dealers-that Mustang Cat authorizes to provide Caterpillar parts and services across the Houston region.

This role is critical to maintaining Caterpillar excellence programs, supporting dealership partners, and driving customer satisfaction while ensuring accountability and growth across all assigned accounts.

Why Join Mustang Cat?

• Great Work-Life Balance
• Vast Growth Opportunities
• Job Stability with a respected Caterpillar dealer
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) with Employer Matching
• Paid Vacation, Sick Time, and Holidays
• On-site Medical Clinic
• TELUS Health Employee Assistance Program
• Pulse Reward Program through Achievers

What You'll Do as a Parts Dealership Account Manager

• Manage all aspects of Second-Level Dealer (SLD) accounts, including relationships, orders, contracts, training, and returns
• Act as the primary liaison with Caterpillar representatives and ensure alignment with excellence programs
• Provide training and operational support to dealership partners to enhance customer service and performance
• Ensure timely responses to customer requests within 24 hours
• Oversee financial performance by monitoring sales, ROI projections, Redistribution Discount (RDD) standings, and Reman engine sales
• Identify and onboard new SLD candidates, including Independent Service Dealers and targeted accounts
• Prepare weekly and monthly performance reports, including customer visits, opportunities, and Caterpillar merchandising updates
• Attend customer-facing events as required to strengthen relationships and drive growth
• Uphold Mustang Cat's high service standards while promoting innovation and continuous improvement

Requirements

• Bachelor's degree in Business, Marketing, Management, or related field (experience considered in lieu of education)
• 2-5 years of experience in parts, sales, or operations
• Proven leadership ability to motivate, support, and hold teams accountable
• Strong organizational skills with excellent attention to detail
• Professional communication skills: written, verbal, presentations, and reporting
• Proficiency in Microsoft Office and business systems
• Analytical skills with the ability to interpret data, identify trends, and recommend solutions
• Customer-focused mindset with a proven ability to build lasting relationships

Preferred Experience

• Bilingual English/Spanish
• Knowledge of Caterpillar (CAT) systems, parts, or dealership operations

Join Mustang Cat in Houston, TX, as a Parts Dealership Account Manager and play a key role in driving Caterpillar's brand excellence, growing our dealership partner network, and supporting the equipment that powers Texas. Apply today!

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Mustang Cat is an Equal Opportunity Employer.