Manager, Operations Enablement and Optimization - GUS

Work Location Type:Hybrid

Req Number 323567

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$93,000.00 to$154,900.00.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.

• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.

• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

"This position is not eligible for any form of sponsorship now or in the future. Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position."

Position Details

Core to Grainger's value is our ability to get our customers what they need, when they need it, delivering 30M+ shipments to our 4.5M customers from an extensive network of 250+ distribution centers and branches. The Operations Support team drives the success of this fulfillment network by providing clear visibility into operational health, identifying and driving performance improvements to ensure Grainger delivers the best service to our customers at the lowest cost. The Manager of Ops Enablement & Optimization will lead projects to drive improvement to the operational health of our fulfillment network. Scope of work will include leading and monitoring cross-functional initiatives, regular review of key performance indicators, identifying and driving improvement opportunities, and seamless business partner collaboration to minimize distraction for field team members while maximizing performance. This role will support initiatives that may have significant impact to our fulfillment operations, and as such will have high visibility and exposure to executive levels.

You Will

• Drives change initiatives of various sizes and scopes to improve the operational health and performance of the fulfillment network.

• Supports assigned business partner relationships, providing a conduit to engage with branches and DCs, partnering seamlessly to simplify engagement while minimizing distraction for the network.

• Supports project prioritization process as needed, agilely shifting focus as needed based on project priority and value.

• Regularly reviews performance measures to understand current health of our network, supporting root cause investigations as needed to generate solutions that eliminate variation, inefficiency and waste.

• Leverages continuous improvement methodologies to identify and solve problems.

• Identifies and drives improvement efforts, effectively managing projects to ensure efficient collaboration, engaging the right resources at the right times throughout the project lifecycle, from intake through deployment and stabilization.

• Recognizes when to develop subject matter expertise versus leverage strategic partnerships.

• Leads through change management, leveraging training and coaching as needed to ensure adoption and results.

• Provides an end-to-end perspective, serving as the voice of the ops network to ensure all solutions are practical, sustainable, and aligned with Ops objectives and priorities.

You Have

• Bachelor's Degree preferably in supply chain, business or engineering

• 5+ years of experience in Supply Chain, Process Improvement, Operations, Change Management, Business Transformation or similar.

• Experience working on process improvement and change management initiatives with a track record of successful outcomes.

• Strong business acumen with exceptional analytical and problem-solving skills.

• Demonstrated competency anticipating the impacts of tactical change on the end-to-end business and operations.

• Ability to collaborate cross-functionally, influencing without direct authority.

• Strong presentation and communication skills; the ability to build presentations in PowerPoint and to present to various levels and groups.

• Industrial Distribution or Business-to-Business experience preferred.

• High levels of organization and strong attention to detail.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.