SUMMARY: Responsible for assisting the operational, customer service, and administrative functions within National Title Solutions. Provides training, coaching, and guidance to Support Associates on operational, internal controls and security policies, procedures and any other client issues that require escalation.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
- Assists with guiding the efforts of the Support Associates by managing workflow, providing guidance as questions arise; provide special handling client issues requiring escalated attention. Verifies that work product of Support Associates is accurate and complete.
- Reviews documentation on newly opened accounts, to include non-resident alien accounts, to ensure all required documentation is complete.
- Opens new bank accounts (various types), performs account maintenance, processes check orders, and processes account transactions and deposits received via mail.
- Assists with pulling daily reports, including Ods and others as needed. Manages documentation exceptions, past due reports, etc.
- Researches and responds to any customer problems that require interaction with centralized Operations functions as they are relate to loans or deposits.
- Reviews the Following: * IQA * BTE * All incoming emails from ACH, Branch Operations (including all Operations Alerts), AML or BSA, and Fraud Alerts
- Trains all employees on new procedures and provides continuous coaching and training from the Support Associate Level on up.
- Reviews system reports that may contribute to operational risk. Identifies methods to develop efficient production without compromising controls and security. Performs operational reviews to ensure that internal audit reports do not identify more than tree audit findings.
- Ships and receives documentation, statements, and other client correspondence.
- Composes a variety of client letters using appropriate and professional business language and handles incoming mail.
- Troubleshoots client issues as needed including but not limited to interaction with Treasury Management, and other areas of the Bank.
- Performs assignments with established directives involving knowledge and application of policies and procedures. Uses independent judgment in actions taken.
- Analyzes facts and circumstances to conclude and make recommendations for solving administrative problems within the limits or accepted practice.
- Utilizes granted approval authority within the scope of Bank policy and procedure.
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
SUPERVISORY RESPONSIBILITIES
- Supervises function, projects or services and/or one or more employees, as applicable.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION
Bachelor's Degree in Business Administration or related field required
EXPERIENCE
- 4-6 Years related experience plus a minimum of two years of supervisory experience May consider alternate combination of experience/education required
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BankUnited
Sep 23, 2025