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People Experience & Internal Communications Manager
About Kendall Group
The Kendall Group seeks a talented, creative, self-motivated individual for our People Experience & Internal Communications Manager position. The Kendall Group is comprised of eight divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Executive Vice President of Human Resources, the People Experience & Internal Communications Manager is a key HR leader responsible for strengthening Owner-Associate connection, recognition, and community impact across The Kendall Group. This role leads engagement strategies throughout the lifecycle-from onboarding to alumni relations-while ensuring our culture, vision, and values are consistently reinforced. This manager partners with leaders company-wide to keep the Owner-Associate experience central in major initiatives and acquisitions, and oversees internal communications, recognition, and community impact programs that connect, inform, and inspire. A hands-on builder and collaborator, this leader thrives in a dynamic environment, elevates the Owner-Associate experience, and manages a team that includes the Communications Specialist and HR Administrator.
Exciting work you will do:
The essential duties and responsibilities of the People Experience & Internal Communications Manager position will consist of, but are not limited to, the following:
- As a leader, model the following behaviors with your team:
- Provide leadership, direction, growth, and mentoring
- Adhere to our company values of Success Beyond the Sale, Partnership as a Promise, We Do What We Say, Legacy of Impact, and Purpose-Driven Progress
- Invest in self-growth through participating in continuous improvement, learning, and development
- Lead strategies and initiatives that strengthen Owner-Associate engagement and connection across the Owner-Associate lifecycle, from onboarding through alumni relations
- Design, implement, and analyze engagement and pulse surveys; provide statistical insights and actionable recommendations to business leaders
- Partner with leaders and managers to help them understand survey results and translate feedback into meaningful action plans
- Collaborate across the company to ensure the Owner-Associate experience is thoughtfully considered in significant initiatives and acquisitions
- Provide expertise and facilitation for culture-building, change management, and other company-wide interventions that enhance the Owner-Associate experience
- Oversee internal communications strategy and execution, transforming complex business and HR initiatives into clear, compelling, and accessible content
- Develop and deliver communications across a range of channels including intranet, digital communication boards, video, email, events, and social platforms
- Partner with HR and business leaders to support communications related to benefits, compensation, talent management, leadership initiatives, acquisitions, and company changes
- Identify, design, and execute improvements in how content and communications are delivered to continuously improve the Owner-Associate experience
- Lead Owner-Associate recognition programs and key cultural touchpoints, including service recognition, ESOP events, and quarterly business reviews
- Champion community impact programs, including charitable giving, scholarships, and outreach efforts, reinforcing The Kendall Group's culture, vision, and values
- Develop strategic partnerships with leaders across the company to align engagement, communications, and cultural initiatives with company objectives
- Manage multiple projects and priorities effectively, maintaining strong attention to detail and meeting company objectives
- Perform other duties and projects as assigned to support the success of The Kendall Group and its Owner-Associates
Competencies you possess:
- Service Excellence
- Accountability and responsibility
- Teamwork and collaboration
- Creative Writing
- Managerial Courage
- Results, Action Oriented
- Strategic Ability
- Inspiring & Motivating Others
- Negotiating
- Planning and Organization
- Innovation Management
What you'll need:
- Work Experience: 5 years of experience in corporate/internal communications, including project management, communication plan development, and strategic stakeholder engagement; 3 years of experience leading engagement and employee listening initiatives in a large company, with demonstrated expertise in designing and executing surveys, analyzing data/statistics, and translating insights into actionable strategies; 2 years of experience overseeing recognition programs, communications strategies, or community impact initiatives.
- Education: Bachelor's degree in industrial psychology, human resources, communications, organizational development, statistics or a related field
- Analytics/Computer Skills: Experience working with MS Office--Intermediate to Advanced PowerPoint; ability to gather and analyze data and usage/engagement metrics to help drive strategic decisions; Business and HR acumen, including problem solving skills, critical thinking, and analytical abilities
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
- Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
- Communication Skills: Ability to communication well with all levels of the organization; excellent negotiating skills; excellent presentation skills to influence all levels of the organization effectively, strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential information; and ability to influence senior stakeholders on strategy and execution using data and anecdotes; experience leading change by leveraging strong project management skills
- Leadership: Excellent mentoring, coaching and people management skills
- Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
- Ability to see, talk and hear
- Ability to sit for 8 hours a day
- Physical Environment: Normal office environment; occasional warehouse, fabrication environment and exposure to moving equipment
- Travel: Must be able to travel up to 10% of the time
Qualifications we prefer but don't require:
- Work Experience: 7 years' experience developing messaging, communication strategy, campaigns, and enablement materials within Human Resources (HR) for a large, complex organization; 7 years' experience leading engagement and employee listening; Proven experience writing and developing communications for executives and senior leaders, with the ability to translate complex initiatives into clear, concise, and compelling messages.
- Education: Master's in I/O Psychology, Organizational Development or related field
- Computer Skills: Experience using HTML, Photoshop, content management systems, web publishing, and social media tools
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
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The Kendall Group
Sep 23, 2025