Medical Receptionist II

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest-growing counties in the country. It is known for its excellent quality of life and strong economy while embracing its historic presence. Located 35 miles west of Washington, D.C., Loudoun County offers diverse cultural, recreational, and educational opportunities.

The mission of the Health Department is to provide health services that enhance and ensure the health of all Loudoun County residents.

Join Our Team at the Loudoun County Health Department!

Are you passionate about making a difference in your community and providing vital administrative support in healthcare? The Loudoun County Health Department is seeking a dedicated, customer-focused Medical Receptionist II. If you have experience in medical office administration, insurance verification, and customer service, we invite you to apply and contribute to our mission of improving public health.

Under general supervision, the Medical Receptionist II performs a variety of administrative duties, provides excellent customer service, and conducts financial assessments. This includes verifying insurance benefits, managing financial eligibility, collecting fees, and handling tasks of greater complexity.

Primary Responsibilities but are not limited to:

• Respond to patient inquiries and direct calls with professionalism and courtesy.
  
• Register new patients and update existing patient information accurately.
  
• Schedule and confirm patient appointments, follow-ups, and procedures.
  
• Verify health insurance coverage and ensure accurate data entry.
  
• Assist patients with eligibility forms and paperwork.
  
• Maintain organized medical charts and filing systems.
  
• Manage office supplies to ensure smooth operations.
  
• Ensure compliance with medical laws, regulations, and HIPAA guidelines.
  
• Safeguard patient confidentiality and sensitive information.
  
• Provide team support as needed.
  
• Perform additional duties as assigned.

High school diploma or equivalent; three (3) years of related work experience, preferably in a
medical office or health and human services setting; or equivalent combination of education and experience.

Preferred:

• Bilingual (English and Spanish) candidates strongly encouraged to apply.
  
• Knowledge of basic medical terminology, insurance benefits, and medical billing protocols.
• Knowledge of Electronic Medical Records system.
  

• Pass background checks including criminal and DMV (may include fingerprint and credit check).
  
• Pass TB test.
  
• Must maintain current CPR/First Aid/AED and OSHA certifications.
  
• Must successfully complete mandatory training, to include HIPAA and Human Rights.