Bill Pay Specialist

As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in executing accurate and timely bill payments, managing customer interactions, and supporting internal systems and processes to ensure seamless financial operations.

This position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Omaha, Nebraska
• Des Moines, Iowa
• Cedar Rapids, Iowa

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the Manager, Payments Operations within our Payment Division. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Bill Pay Specialist, you will:

• Process payments through online portals and Interactive Voice Response (IVR) systems.
• Handle inbound and outbound calls using a soft-phone application.
• Build rapport with customers and resolve payment-related issues.
• Use Client Relationship Management (CRM) tools to manage daily workload and maintain accurate records.
• Navigate websites and search engines to collect payment contact information.
• Retrieve and analyze payment data from CRM and payment systems.
• Review data in Excel to support bill payment tasks.
• Submit product and development tickets for technical issues.
• Troubleshoot declining payments and escalate when necessary.
• Understand and resolve invoice discrepancies.
• Follow call handling procedures and telephone etiquette.
• Manage payment cases and update CRM with accurate notes and outcomes.
• Communicate with client Accounts Payable teams using email templates.
• Handle team email queue with proper case management procedures.

You'll need to have:

• Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
• Intermediate level of proficiency with PC software (MS Office applications, internet, and web-based applications)
• Attention to detail and accuracy in data entry and case management.
• Accountability and time management to meet deadlines independently.
• Strong collaboration skills with eagerness to contribute to a positive team dynamic.
• Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
• Coachability and a willingness to improve through feedback.

(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric!)

It's great if you also have:

• Experience with CRM systems, Excel, and online payment platforms
• Familiarity with IVR systems and customer service best practices
• Prior experience in a Payments Processing or Financial Operations role

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the hourly pay rate for this full-time role will be between $20-$21/hour, plus eligibility for our annual discretionary bonus program.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

• Generous annual paid time off program that increases with tenure
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
• An annual paid day off to volunteer for causes that are near and dear to you
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave
• Company-paid life and disability insurance
• 401k program with a company match
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
• Dental plan - including orthodontia coverage
• Vision plan - including discount for LASIK surgery
• All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services

EEO Statement

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Work Environment & Physical Demands

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear. Willing and able to travel as required by job responsibilities and business needs.