Soft Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Manager - JLL

What this job involves

We are looking for a strong team player with the ability to grasp new ideas and change direction quickly in a fast-paced environment. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace. The Soft Services Manager is a leader responsible for governing, overseeing, and supporting services such as Janitorial, Food Services, Pest Control, Waste Management, Landscaping, Audio/Visual and Conference Room Solutions. This role will partner with vendors in support of services to meet strategic business objectives and key performance indicators.

What your day-to-day will look like

• Interact with Site Leadership team, Client, Vendors, Operational, and Support staff in a fast-paced environment while handling multiple demands and priorities
• Oversee Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity
• Lead with a Hospitality Mindset to ensure a seamless and consistent level of service is provided, enhancing the colleague experience from pre-arrival to departure through personalized responses to day-to-day requests
• Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and/or reduce risk
• Ensure vendor management routines and Service Level Agreements are met and work is completed, while managing and tracking work through work order systems
• Develop and execute appropriate reporting routines to support site and Client goals, assist in site Compliance/Operations audits, and comply with all state and local regulations
• Oversee the operation, staffing, performance, and development of service delivery staff and vendors, including goal setting, performance reviews, and career development planning
• Manage and coordinate services, reporting, audits, cost savings, small projects, centralized initiatives, and provide flexibility to assume new projects as needed
• Coordinate and manage performance of Services after normal business hours and during weekends as necessary
  

Required Qualifications

• Minimum of 5 years prior experience in Facilities Services, Facilities Management, Property Management, or Janitorial/Housekeeping Management
• Previous people and vendor management experience
• Proven track record of excellent internal and external customer service
• Strong strategic and analytical thinking abilities
• High degree of innovation and independence with ability to work with minimal supervision
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.)
• Ability to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions
  

Preferred Qualifications

• Janitorial/Housekeeping Management Experience
• Experience working in Manufacturing environment
• Experience working in a pharmaceutical environment
• Participation in Employee training programs to improve skill levels and competencies
  

Location: Onsite

Work Schedule: Monday-Friday 730a-330p

Compensation: 72,000-85,000 + 10% target bonus (based on experience)

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.