Transformation Program Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $95000 - 120000 / year + 10% annual target bonus

** San Jose, CA or NYC: $100000 - $155000 / year + 10% annual target bonus **

Location: Hybrid schedule, in office requirement will fluctuate based on projects. Candidates must be able to commute to major Cisco office in Raleigh, NC; Atlanta, GA; Austin, TX; Chicago, IL; San Jose, CA; or NYC

Travel: approximately 10%

Position Overview

The Transformation Program Manager is responsible for developing and implementing a comprehensive global transformation plan that aligns with the clients vision, objectives, and market trends through structured program management methodologies.

This role identifies opportunities for operational improvement and efficiency gains across all business lines and geographic regions, streamlines operational processes, drives innovation, and manages stakeholder relationships to ensure operational excellence and business growth. The position requires expert-level program management capabilities to deliver complex, multi-workstream transformation initiatives.

Key Responsibilities

• Global Transformation Governance: Establish program governance structures to manage interdependencies across multiple projects, similar to the client expectations for continuous improvement, innovation, and service excellence initiatives.
• Program Strategy and Execution: Support program strategy, scope, goals, and deliverables that drive organizational objectives. Lead complex, multi-workstream transformation programs from inception to completion. Coordinate cross-functional program teams and manage resource allocation across concurrent initiatives, including dedicated subject matter experts and business intelligence resources.
• Innovation: Develop and execute innovation plans that capture and implement ideas from across the global account team and JLL platform. Oversee strategic innovation investment programs, including the development and management of dedicated funding pools to accelerate innovative service capabilities and drive transformational outcomes. Ensure innovation investments are strategically allocated and tracked for maximum ROI.
• Operational Excellence: Streamline operational processes and procedures to optimize efficiency and drive cost savings through structured program delivery methodologies. Implement best practices in workflow management, talent deployment, performance metrics, and resource allocation globally while ensuring seamless integration across multiple service delivery streams.
• Performance Analytics and Continuous Improvement: Develop and implement data-driven performance metrics, reporting tools, and analytics systems to monitor transformation program performance globally. Provide regular updates and actionable insights to senior management, enabling informed decision-making. Establish continuous improvement processes that align with strategic objectives and desired outcomes.
• Stakeholder Management: Collaborate with senior leaders, business unit heads, and regional teams to understand business goals, challenges, and requirements. Foster positive relationships and serve as a trusted advisor, providing strategic guidance on transformation matters while managing program stakeholder expectations and communications across multiple organizational levels.
• Risk and Change Management: Proactively identify program risks, develop mitigation strategies, and manage change across the organization. Ensure proper change management protocols are followed to maximize adoption and minimize disruption during transformation initiatives. Maintain risk registers and mitigation plans for each transformation workstream.
• Communication and Reporting: Create and communicate stakeholder-facing presentations on transformation findings, business impacts, and recommendations. Proactively communicate program details across all levels of the organization and multiple departments in a clear and concise manner. Complete all required reports as outlined in corporate policy and procedures on a timely basis, including quarterly transformation status updates.

Required:

• Minimum of ten years progressive experience in multi-unit management (e.g., foodservice/hospitality or similar transformation environments)
• Minimum of 7+ years of program management experience leading large-scale, complex transformation initiatives
• Proven track record of successfully delivering multi-million-dollar programs on time and within budget.

Preferred:

• Bachelor's degree, or equivalent combination of education and experience.
• Program/Project Management certification (PMP, PgMP, MSP, or equivalent)
• Change management certification (Prosci, Kotter, or similar)

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.