New

ThinkPad Customer Quality Engineer

Lenovo
United States, North Carolina, Morrisville
Sep 22, 2025
General Information Req # WD00088547 Career area: Hardware Engineering Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, September 22, 2025 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements The Lenovo quality team is seeking an entry-level Software Customer Quality Engineer for ThinkPad Notebook and other PC devices. In this position, you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements. If you are passionate about debugging software/OS issues, solving complex problems, and are not afraid to pick up a screwdriver and crack open a mystery, we want to talk to you! Responsibilities: Perform failure analysis of product defects by using AI-enhanced technologies to investigate problems Collaborate on defect resolution with product owners Drive future product improvements and innovations in AI Perform onsite customer investigation as needed Investigate software image compatibility and deployment issues including, but not limited to: Windows OS, applications, drivers, firmware, BIOS, remote deployment, networking, system performance, & benchmarking Basic Requirements: Bachelors Degree in Computer Science, Computer Engineering or related field. Basic understanding of PC hardware architecture (CPU, memory, storage, peripherals). Familiarity with Windows OS installation, configuration, and driver management. Ability to work in a lab environment and handle hardware safely and effectively. Applicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position. Preferred Requirements: Exposure to device drivers and their role in hardware functionality. Experience with external device connectivity (USB, HDMI, docking stations). Familiarity with scripting or programming languages (e.g., Python, C/C++, PowerShell). Understanding of basic electronics and signal flow. This is a lab-based position located in Morrisville, NC. Onsite presence is required 5 days per week. The target start date will be Fall 2025. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville