NWH Service Line Manager

See additional Job Description below

Service Line Manager's key responsibilities include (but are not limited to) the following:

Physician and APP Onboarding

• SLM will start onboarding process and ensure all steps are required for providers to start on time and have positive onboarding and new employee experience at NWH (including credentialing, Epic requests, relevant communications to new employees, all related workflows)
• SLM will coordinate with appropriate teams for onboarding process and update ADs and Chairs/Chiefs on progress and any issues that may arise
• Includes attending weekly meetings with Onboarding Coordinator, payer enrollment teams, contracting, etc.
• Also responsible for managing and processing Beeline (POI) requests and other needs as required
• Scope: Behavioral Health, Palliative Care, Hospitalist Services (Pediatrics & Adult), OB/GYN, Women's Health (MFM/ART), Special Care Nursery

NWH Clinic and Inpatient Service Line Operational Support:

• Holds weekly meetings with practice managers (including at least practice managers and supervisors +/- additional administrative colleagues as appropriate)
• Meets with Practice Managers and appropriate teams as required to share policy changes, workflow questions, general best practices, etc. Creates "cohort" of Practice Managers and colleagues across NWH. Ensures Practice Managers and staff are appropriately resources and informed about upcoming changes to implement them and adapt.
• Attends key meetings such as MGB Webinars, NWH Leader Meetings and stays up to date on Broadcasts, Epic, HR changes, etc. that will impact NWH operations and proactively shares notes and key impacts with affected teams.
• Provides HR/operational support to Practice Managers and escalates as needed
• Escalates issues to Administrative Directors and/or HRBPs as needed and provides regular updates
• Ensures Practice Managers have appropriate systems and plans in place to cover for planned and unplanned absences across areas of responsibility
• Helps create managerial and supervisor reference materials and trainings, also including resources such as employee onboarding materials, performance management, etc.
• Assists with workflow challenges related to POs, ordering, etc.

Finances/Budget/Analysis

• Supports Administrative Directors with requisitions and POs as needed
• May include support of Special Payments for Service Lines, CME and Reimbursement processes
• Other projects as assigned and appropriate; opportunity for growth

Special Projects

• Supports projects as needed across the hospital (inpatient and outpatient)
• Supports Administrative Directors and Chairs/Chiefs with data requests, tracking, and distribution as needed
  • E.g., Annual Quality Incentive data tracking and communications
  • Clinic Dashboards and key metrics definition, tracking and improvement projects
• Other projects as assigned based on institutional needs and priorities

Reporting Structure:

• Will directly report to the Administrative Director of Maternal Child Health and will report on a dotted line basis to Administrative Directors of Surgery and Behavioral Health
• Direct Reports: Women's Health Practice Manager + 2 Department of Surgery Practice Managers
  • Clinics include: ART, MIGS, MFM, Colorectal, Thoracic, Plastics, Breast, Endocrine, General / ACS Surgery, Center for Weight Loss, Vascular
  • Indirect Reports: Behavioral Health Practice Managers + communications and interactions with other administrative staff as appropriate