Technology Incident Manager/Lead

"I can succeed as aTechnology Incident Manager/Lead at Capital Group."

As one of our global Operations Command Center (OCC) Technology Incident Managers/Leads you work in a dynamic and challenging environment, ensuring the operational stability of Capital Group's IT systems 24/7/365, around the world.

During a Business impacting event, the Technology Incident Manager/Lead will lead and drive the triage and action plan to restore IT Business services. In this role, leveraging broad knowledge of Capital Group applications, infrastructure, ITSM, problem solving, teamwork and execution of action plans, you will facilitate incident recovery. When not actively restoring service, your focus will be driving IT change rigor, improving event monitoring, collaborating with cross-functional teams to leverage machine learning and artificial intelligence - all in support of ITG's success in support of the Capital Group Business.

Working as an Incident Manager/Lead in the OCC will exponentially expand your knowledge into the workings of both the business and IT. As part of our core mission, you will regularly interact with Capital Group's Senior Leaders.

You will partner across all aspects of ITG: participating in and supporting the Change Approval Board (CAB), Incident Response Board (IRB), Problem Review Board (PRB), presenting at the Production Operations Committee (POC), as well as partnering and collaborating across all teams within ITG.

"I am the person Capital Group's Operations Command Center is looking for."

• You have hands-on experience with observability platforms like Splunk and Datadog.

• You have a passion for data and data driven outcomes.

• You innovate, leverage automation, explore ML/AI options and solutions.

• You learn, grow and evolve from every situation - and especially those linked to our objective for the business.

• You have a strong desire to lead, mentor and contribute to a culture of excellence.

• You have at least 5 years of leadership experience in a technology field, application development, and cloud technologies.

• You are an existing IT technology leader with a breadth of technical experience spanning across multiple disciplines.

• You live Capital Group core values to guide your passion for delivering the best IT service and support for our business.

• You are recognized as a team player and focus on everyone's success.

• You drive associate engagement, work in partnership with cross functional teams to support our mission.

• You are a technical expert with strong business insight, and value continuous learning.

• You have proven experience driving technology solutions, resolving complex technical problems, and cultivating innovative technology solutions.

• You have strong communication skills with the ability to adjust communication styles to different audiences.

• You have a proven track record of influencing beyond your team.

• You have a bachelor's degree in Computer Science, Engineering, or a related technical field or commensurate experience.