Clinical Grievance Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you reside within he states of California, you will have the flexibility to telecommute* as you take on some tough challenges.

Location: Remote, CA

Schedule: Monday to Friday, 7:30 AM-6 PM, PST, 40 hours/week

Primary Responsibilities:

• Receive grievance documentation and determine relevant details
• Review and reconsider determinations regarding whether cases should be reopened after determination has been made
• Make outbound calls to members and/or providers to clarify grievance information
• Determine whether additional grievance reviews are required
• Determine where grievance should be reviewed/handled or route to other departments as appropriate
• Obtain relevant medical records to submit grievance for additional review
• Work with claims or provider groups to clarify determinations and ensure appropriate handling
• Contact and work with other internal resources to obtain and clarify information
• Collect and provide information to support grievance audits
• Research and respond to health plan or regulatory inquiries and/or second level reviews
• Complete grievance review procedures according to relevant regulatory or contractual requirements, processes and timeframes
• Manage case process from start to finish
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience working with appeals and grievances in healthcare
• 2+ years of experience with medical terminology
• Intermediate level of proficiency with MS Office, excel and words

Preferred Qualifications:

• Managed care experience
• EPIC experience

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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