Mobility Specialist (Network/Telecom Analyst I)

This position provides end user technical support at police stations, administrative sites, and operational sites for the department as it relates to communications equipment. Support includes radios, cellular phones, pagers, and Computer Aided Dispatch (CAD) workstations. Maintains network-attached devices and troubleshoot networking issues as they arise in coordination with the Department of Information Technology (DIT). Serves as a technical liaison between field staff and the Information Technology Bureau, outside vendors, or DIT staff. Helps other team members as needed and provides technical support to special projects as they arise. Provides end user training and create detailed system documentation to distribute to end-users and support staff. Maintains accurate physical inventory of all equipment and coordinate upgrades and replacement as needed. Works under direct supervision.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Performs cable routing and termination, equipment installation and configuration, labeling, and documentation;
• Provides routine support for network and/or telecommunications functions;
• Responds to and prioritizes requests from users to provide guidance and assistance;
• Adds/deletes users;
• Proposes, develops, and implements documentation and procedures for determining and/or preventing problems;
• Assists the help desk in problem determination and solution;
• Sets up, installs, and tests hardware and peripherals at user sites;
• Installs network operating system and standard programs;
• Assists in the installation of more complex software and equipment;
• Provides basic one-on-one training to users;
• Maintains system records and documentation;
• Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange;
• Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications;
• Maintains an inventory list of agency hardware and software;
• Provides assistance to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Some knowledge of communications network management and router configuration;
• Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems;
• Understands the PC in a network environment;
• Understands the network environment and its operation;
• Ability to install system hardware and software;
• Ability to plan, schedule, coordinate, and manage studies, special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to communicate effectively, both orally; and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understandable to management and employees;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.

PREFERRED QUALIFICATIONS:

• Experience providing technical support for radios, CAD workstations, cell phones, or similar devices in a police or public safety environment.
• Experience configuring and deploying hardware/software (e.g., radios, cell phones with MDM, CAD workstations) while following IT security policies.
• Experience providing end-user training (classroom or one-on-one) and creating documentation for technical systems or devices.
• Experience managing IT hardware/software inventory, issuing/retrieving equipment, and tracking assets.
• Experience acting as a liaison between users, IT staff, and vendors to resolve technical issues or coordinate service calls.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and credit check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Able to use hands, able to sit, able to lift computer parts and various types of hardware to include video cameras and storage devices. Incumbent may be required to lift up to 50 lbs. Must communicate with others. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include exercise.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others.) We encourage candidates who are bilingual in English and another language to apply for this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314.DHREmployment@fairfaxcounty.govEEO/AA/TTY.