New

Development Services Technician

Maricopa County
parental leave, sick time, tuition reimbursement
United States, Arizona, Phoenix
301 West Jefferson Street (Show on map)
Sep 20, 2025
Posting Date 09/19/25 Application Deadline 09/24/25 Pay Range $19.75 - $30.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Environmental Services About the Position Are you an experienced customer service expert? Great! Bilingual? Even better! Start your career with us and apply to join our call center team today! As a Development Services Technician, you will provide customer service to internal and external customers relating to permitting processes. About Us For more than 60 years, the Maricopa County Environmental Services Department has been working with our community to ensure a safe and healthy environment. Maintaining a healthy environment improves the quality of life and seeks to prevent exposure to mosquito-borne diseases and hazardous substances in food, water, and soil. We are using education and innovative methods to protect more than 4 million residents of Maricopa County and its visitors. Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively Paid vacation, sick time, and parental leave Extensive wellness program, including healthcare premium discounts Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1 Learn more at Work With Us \| Maricopa County, AZ We Require Two years of administrative duties and paraprofessional technical customer support experience High school diploma or GED Post-secondary education may substitute for the experience requirement on a year-for-year basis We Also Value Experience in a call center environment Proficient bilingual skills in English and Spanish Experience working in a governmental permitting environment and using automated permit-tracking systems Experience with permitting and construction or building trades code requirements Experience with the interpretation of federal, state, and county statutes, codes, etc. Job Contributions Defuses confrontational exchanges with dissatisfied customers on the telephone Serves as a resource for citizens and other department staff on other agencies that can be contacted to help resolve complex environmental issues where the department does not have jurisdiction Enters and retrieves data from or into a database while simultaneously conversing with customers; types of general correspondence regarding compliance and status of permits; responds to the permit-related questions via e-mail and other departmental information for tracking purposes Receives website and facsimile-generated inquiries and accurately enters required information into Permit Center software for routing to the correct staff member and/or program; maintains all web and facsimile-generated application forms in accordance with the department's record retention policy Learns and follows standard operating procedures relating to customer service, record retention, and manages inquiries from customers by researching and providing general permit and inspection information Routes inquiries to the appropriate subject matter experts when necessary Regularly researches, corresponds, contacts, and maintains an accurate phone and mailing list of other governmental and private agencies that handle various complex environmental issues to assist customers' inquiries and situations when the department does not have jurisdiction; accurately inputs contact information for these agencies into the Environmental Services Card File Delivers delinquent and pending invoices, along with legal documentation advising stakeholders of permit status Other duties as assigned Working Conditions Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions Selection Procedure Only the most qualified candidates will be considered Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer. Apply Now!