Supervisor - Patient Support Services

JOB DESCRIPTION:

The PSS Supervisor oversees the activities, training and evaluation of the PSS team to ensure the department's mission: delivery of products and services at maximumquality including, but not limited to, patient transport, lab specimen transport, patient care activities, delivery of nursing equipment, assistance with emergencies and nearly all Codes hospital-wide, all in a manner consistent with UVM MC's goals and objectives in providing superior patient care. In support of the PSS teams' mission, the core responsibilities of the PSS Supervisor includes key domains of management of personnel, management of processes and resources, and critical communication skills.

EDUCATION:

Associate's degree with 2 or more years in a healthcare-related field required. In lieu of an Associate's degree, 5+ years of direct Leadership experience will be considered.

EXPERIENCE:

• At least 2 years in a Customer Service capacity in a medical or other business setting

• Demonstrated success within the field of healthcare operations or relevant field

• Demonstrated success with building a strong service-oriented team

• Success in a Patient Transportation environment is highly desirable