Assistant Branch Manager

Role:

Responsible for planning, organizing, directing, and controlling the operational and service activities of the branch. Administers all branch operational training, budgeting, and business development activities. Provides leadership, support, and motivation to staff. Responsible for the Teller line, Member Services platform, sales development, and loan underwriting. Accountable for monitoring work assignments, and coordinating and reviewing established work procedures and work flows.

Major Duties and Responsibilities:

25% - (Management Effectiveness) -

Responsible for effectively managing the branch operational, service delivery, and loan underwriting process. Monitors all branch activities to insure that they are in compliance with established credit union policies and procedures. Directs, develops, motivates, hires and disciplines branch personnel. Provides feedback to staff, supervisor, and other service centers on any issues that can improve performance. Administers and authors performance evaluations and recommends appropriate disciplinary actions for Tellers.

20% - (Loan/ Credit Performance) -

Acts as secondary branch Loan Officer with Level B loan officer authority level. Evaluates loan applications and makes credit decisions by approving and declining credit based on current credit union policies, procedures, and underwriting guidelines. Performs loan review on all branch loans to assure proper documentation. Approving loans in the amount up to $15,000 unsecured and $60,000 secured. Approval of wire limits up to $250,000. Approval to order cash in the amount up to $450,000. Provides in-depth level of knowledge and skill in loan operations and servicing.

10% - (Member Focus) -

Ensures compliance with all credit union member service standards. Monitors all branch activities and staff in order to achieve superior member service. Responsible for the quality of the daily operations of all activities in the service center, including but not limited to loan approvals, savings products, checking accounts, and service fulfillment.

10% - (Business Development) -

Is responsible for all sales activities associated with the service center. Is responsible for generating new sales opportunities through activities such as SEG lead development and follow-ups, community events, telemarketing efforts, and branch merchandising and marketing efforts. Responsible for monitoring all sales activities and results in order to ensure that branch and company sales goals are achieved. Provides feedback to staff on branch and personal sales performance as it relates to sales goals.

10% - (Communication) -

Maintains communications within the branch, prepares and submits standard reports, attends scheduled management, project strategy meetings, or any other management related meeting. Maintains professional standards with all member and staff contacts, written correspondence, and overall personnel and branch appearance.

10% - (Teamwork and Cooperation) -

Maintains effective communications between branch and other service centers. Is willing to provide support to other service centers in order to achieve exceptional member service.

10% - (Employee Development and Management) -

Coordinates and supports training activities and staff development in accordance with credit union strategic objectives. Conducts regular staff meetings to inform, motivate, and coach employees.

5% - Other duties as assigned.

Education

• Education: Equivalent to a two-year college degree of completion of a specialized course of study at a business or trade school or equivalent experience

Experience

• Two years to five years of similar or related experience.
• Previous consumer lending and underwriting experience preferred.

Abilities, Knowledge and Skills

• Interpersonal Skills: Ability to lead, coach, and participate in teams.
• Strong verbal/written communication skills.
• Ability to effectively interact with people at all levels within and outside the organization.
• Ability to exercise sound judgement.
• Other Skills: Availability to work certain evenings and weekends.
• Computer literacy, including word processing and financial spreadsheets
• Ability to communicate clearly and to be understood in English, both in writing, spoken, by telephone, and face-to-face.
• Ability to exercise good judgment and problem solving skills.
• Ability to sit at workstation in increments of two to three hours throughout the workday.
• Ability to stand for periods of two hours or longer per day.
• Ability to bend and reach a distance of two to four feet.
• Ability to operate computer terminals, printers, and calculators for extended periods of time and to read, input, and extract information from a personal computer.
• Visual dexterity in the organization of records in chronological or alpha/numeric order.
• Availability to work certain evenings and weekends as needed.
• Ability to manage multiple tasks

Water and Power Community Credit Union is an Equal Employment Opportunity Employer. Water and Power Community Credit Union is committed to a proactive program of affirmative action and diversity development. The Company will continue to recruit, hire, train, and promote into all job levels without regard to race, religion, gender, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity, source of income, or veteran status.