Business Systems Analyst II - Marketing Technology (Remote)

This is a remote role that may only be hired in the following location(s): Alabama, Arkansas, Connecticut, Delaware, Idaho, Iowa, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia.

We are seeking a Business Systems Analyst II to join our fast-paced, ever-growing CMS and Marketing Technology SW engineering team. This role will support end-to-end requirements gathering, testing, SDLC compliance and production support for marketing business teams managing websites authored on the Adobe Experience Manager (AEM) content management system. Candidates should have prior technical, or business analyst experience supporting digital marketing, sales/onboarding or servicing web application software development in an agile environment. This role is an excellent growth opportunity and ideal for a junior to mid-career professional.

• Develop an expert-level understanding of FCB's Adobe Experience Manager implementation to support business users (content authors/publishers, UX/UI designers, marketing data analysts), troubleshoot issues and support SW development of platform features and enhancements
• Collaborate with business stakeholders to gather and document requirements for AEM components, templates, and workflows as well as website integrations with other systems
• Translate business needs into clear user stories, acceptance criteria, and functional documentation
• Assist in functional and regression testing for AEM features, enhancements, and bug fixes.
• Produce reports based on data analysis, user input, and system testing. Identify patterns, discrepancies, and areas of improvement.
• Participate in production releases, including pre-release validation and post-release checks
• Provide troubleshooting support for AEM authoring, publishing, and workflow-related issues
• Perform other IT-related duties as needed to support cross-functional teams and initiatives

Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support

OR

High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

Experience with marketing technology such as

• Content management systems
• Digital asset management
• Website tagging and analytics
• Email automation
• Website user experience design
• Web accessibility standards and testing

• Prior professional experience as a business systems analyst, business analyst, technical product owner, QA analyst or similar role
• Experience collaborating with business stakeholders to gather and translate requirements
• Experience with functional and user experience testing for digital applications
• Strong analytical, problem-solving, and communication skills
• Attention to detail with the ability to work on multiple projects simultaneously
• Understanding of Agile methodology, ceremonies and tools (JIRA or similar)
• Demonstrate prior success as a continuous learner capable of quickly learning new technologies and systeContent authoring using AEM Sites (6.5 or Cloud Service)
• Asset management, governance, metadata and tagging using AEM Assets
• Adobe Analytics or Google Analytics for tracking and reporting content performance
• Adobe Target for web personalization and A/B testing campaigns
• Can demonstrate basic understanding of web technologies such as HTML, CSS, JS and web accessibility (WCAG standards)
• Prior educational or work experience developing web applications using client-side technologies such as JavaScript / JS frameworks (e.g. React) and/or server-side technologies such as Java or node
• Can demonstrate basic understanding of networking and security technologies such HTTP/HTTPS, SSL/TLS certificates, single sign on (SSO) and web services technologies such as RESTful APIs, XML and JSON
• Experience working in a financial setting or other regulated industry

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.