New 
Specialist, Technology Support III
 Spectraforce Technologies | |
 United States, South Carolina, Columbia | |
 Sep 15, 2025 | |
| Actively research and resolve moderate to complex technical needs of customers by managing problems and making recommendations towards a solution. Ensure all documentation and procedures are current and accessible to all technicians. Research and propose solutions on procedures and controls for problem prevention.*30% Troubleshoot complex end-user problems. Restore technical service and equipment problems by analyzing, identifying and diagnosing cause and effect. Work with subject matter experts at second level support and management when necessary.*20% Identify and determine root cause analysis. Document and implement procedures and controls for problem prevention. Develop troubleshooting techniques for typical moderate to complex issues.*20% Act as a knowledge expert on specific applications and systems, assisting junior technicians and provide guidance to them on questions and escalated calls. Identify training gaps and needs for the area and work area trainers and/or quality assurance employees to implement improvements.*15% Identify articles for the Knowledge Base. Ensure the Knowledge Base is utilized and kept current. Maintain call tracking database to enhance quality of problem resolutions.*10% Act as a liaison with new business and incorporate their processes. Assist in site moves and changes.*5% Proactively monitor processes, systems, and departmental tools detecting process gaps, improvement opportunities working towards proactive problem prevention. Identify self-service options, call avoidance solutions., Education: Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or an Associate Degree in Computer Science, Information Technology or other job related degree OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.Required Work Experience: 2 years of technical help desk experience or other job related experience.Preferred Licenses and Certificates: A+ certification. Days Per Week: | |