Customer Service & Warehouse Representative - Tempe, AZ

Customer Service & Warehouse Representative

Location: Tempe, AZ (On-Site)

At Stellar, we believe each employee plays a key role in our success. We expect every team member to contribute not only within their assigned responsibilities but also wherever needed to support the overall success of our organization.

We are seeking a bilingual professional who enjoys working with people and is equally comfortable supporting warehouse operations. This hybrid role combines customer-facing responsibilities (60%) with warehouse functions (40%). Ideal candidates will be detail-oriented, eager to learn, and adaptable. An interest in industrial tools or metalworking is helpful, but not required.

Your time will be split between assisting customers-answering questions, processing quotes and orders, handling returns-and supporting daily warehouse operations such as receiving shipments, putting away stock, preparing orders for shipping, and participating in cycle counts to keep inventory accurate.

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  Provide courteous, professional assistance to customers via phone, email, and online.

  
  
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  Accurately process quotes, orders, and returns in our ERP system (Epicor Prophet 21).

  
  
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  Expedite service requests with urgency and accuracy to meet customer expectations.

  
  
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  Communicate effectively with customers, suppliers, and internal teams.

  
  
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  Support sales and product teams with accurate pricing, delivery information, and product details.

  
  
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  Engage in ongoing training to expand knowledge of Stellar's products and services.

  
  

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  Receive incoming shipments, check against purchase orders, and report discrepancies.

  
  
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  Put away stock accurately and efficiently, maintaining organized inventory locations.

  
  
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  Pick, pack, and prepare customer orders for shipment.

  
  
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  Assist with cycle counts and inventory accuracy initiatives.

  
  
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  Follow safety standards and maintain a clean, orderly warehouse environment.

  
  

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  Proficient in Microsoft Office programs, specifically Outlook and Excel.

  
  
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  Excellent written and verbal communication skills in Spanish and English.

  
  
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  Ability to prioritize and multitask effectively.

  
  
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  Strong interpersonal skills with the ability to connect positively with customers and colleagues.

  
  
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  Experience with ERP systems such as Prophet 21 is preferred but not required.

  
  
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  Comfortable working in a sales-driven, service-focused environment.

  
  
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  Desire to continually learn and improve.

  
  
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  Strong attention to detail and follow-up.

  
  
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  Ability to work on-site at our Tempe, AZ branch.

  
  

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  2-3 years of relevant customer service or warehouse experience.

  
  
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  Prior experience in customer service, inside sales, or related fields is a plus but not required.

  
  
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  Preference may be given to candidates with knowledge of carbide insert tooling, abrasives, machine shop processes, machinery, or machine tool components.

  
  

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  High school diploma or equivalent required.

  
  

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  Moderate physical effort including frequent standing, walking, bending, and repetitive tasks.

  
  
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  Frequent handling of light objects and occasional handling of heavier items as required in warehouse operations.

  
  

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  Marginal to moderate hazards that are typically predictable and well protected against (e.g., warehouse equipment, packaging materials).