Customer Service Specialist (Remote)

Staffmark is hiring a Customer Service Specialist in Brainerd, MN. This is an excellent opportunity to get your foot in the door with our premier client. This long-term remote opportunity is ideal for candidates with customer service experience who want to build their career in a supportive and professional environment.

Hours & Pay

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Pay Rate: $16.50 per hour

Employment Type: Long-term temporary opportunity

Work Environment: Remote

What You'll Do Each Day

• Answer inbound calls and make outbound calls in a call center environment
• Support clients and financial advisors with retirement plan inquiries
• Protect confidential client data by following strict audit and compliance procedures
• Respond to inquiries via phone and written correspondence within 24 hours
• Document all client communication in appropriate systems
• Manage deadlines and resolve outbound call tasks within department guidelines
• Educate clients on document compliance processes and procedures
• Review discrepancies, propose resolutions, and escalate when necessary
• Identify potential sales opportunities and provide pre-sale support as needed

Why You'll Love This Job

Medical, Dental, and Vision Insurance | Life Insurance | Short-term Disability | 401k Plans | Weekly Pay | Referral Bonus Potential | Employee Discount Programs

What We're Looking For

• 1-3 years of customer service experience (account management experience a plus)
• Associate degree or equivalent work experience required; Bachelor's in Business, Finance, or related field preferred
• Strong PC skills, including Microsoft Word, Excel, Data Entry, and Ten Key (assessment required)
• Detail-oriented with excellent organizational and time management skills
• Strong verbal and written communication skills with the ability to interact across all levels
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Must be reliable, team-oriented, and committed to accuracy and confidentiality

Take the Next Step in Your Career

Click "Apply Now" to connect with a recruiter and start your journey today!

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