IT Support Specialist I

Lubbock

42207BR

IT Help Central

Position Description

The IT Support Specialist I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

With close supervision by management and/or project leads:

• Provides primarily software support and duties for an area or unit.
• Performs technical duties associated with specific software and technical support for area or unit business operations.
• Contributes technical skills and support to customers for software applications, customized applications, websites, etc.
• Basic technical skill sets kept current by reviewing market trends and product development.
• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, and Abilities

Ability to:

• Exercise judgment based on an understanding of organizational policies and activities.
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. communicate effectively, both orally and in writing; establish and maintain effective work relationships.
• Bssic analytical skills, including process description, logic, problem diagnostics, and problem solving.
• Specific or specialized technical skills, as appropriate to the area and/or team.
• Training in software use, and support through education or experience.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitve Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Team management and/or team cooperation experience.
• Technical and computer background.
• Excellent interpersonal skills.
• Detail Oriented.
• Customer Advocate.
• Outstanding written and oral communications.
• Support center certifications, Mac experience and/ or any other training orcertifications related to technology services.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Information Technology

Job Sub Family

IT Support

Annualized Pay Range

$48,000 - $63,700 - $78,400

Hourly Pay Range

$23.08 - $30.63 - $37.69

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

Sun, Noon - 9PM, Mon - Thurs, 11AM- 8PM

Grant Funded?

No

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.