People Experience Guide

Job Title: People Experience Guide
Location: Normal, IL
Zip Code: 61761
Duration: 6 months
Pay Rate: $42.14/hr.
Keyword's: #Normaljobs; #ExperienceGuidejobs.
Start Date: Immediate

Job Description:

*Ensure a positive experience for employees by providing day-to-day support on People Team-related policies and programs
*Use case management system to interact with employees to track cases for trends and ensure proper documentation
*Help drive the content on processes and initiatives introduced by the People Team for the Open Access (self-service) knowledge base
*Assists and encourages employees to make effective use of Open Access (i.e. Self-service), knowledge management, case management tool, and any other People systems available to them in order to drive rapid resolution
*Collaborate with the broader People Operations team, People Team COEs (Total Rewards, Recruiting, Talent Development), and the Business Partners and People partners to provide feedback and support
*Partner with People Team, IT, Facilities, and other cross-functional partners to ensure the onboarding and offboarding processes are delivering the right employee experience
*Responsible for escalation of issues in a timely manner to ensure an effective employee experience while remaining engaged in resolving the issue
*Ensure that all critical administrative transactions, like the I-9 or background check process, are accurate and handled in a timely and compliant manner
*Provide exceptional service to questions and issues received from employees
*Help maintain and audit employee personnel files
*Provide support to overall People Team initiatives when necessary

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.