Account Coordinator

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The Government Account Management Department is dedicated to overseeing and nurturing relationships with Managed Care Organizations (MCOs) and State contracts. This department plays a pivotal role in ensuring the successful execution and management of government-related healthcare programs, with a focus on Medicaid, Medicare Advantage, and other state-funded initiatives.

Our team is responsible for managing day-to-day interactions with MCOs and state agencies, ensuring compliance with contractual obligations, and driving strategic initiatives that align with both client and organizational goals. By closely collaborating with internal departments and external partners, we work to deliver exceptional service, support program implementation, and ensure that our solutions meet the evolving needs of the populations we serve.

The Government Account Management Department is committed to maintaining strong, transparent, and effective partnerships that support the mission of providing high-quality healthcare services through government-sponsored programs.

Job Summary:

• Provide administrative support to Account Executives and Strategic Client Partners, who oversee and are responsible for multiple levels account relations and engage appropriate departments for support
• Coordinate management of internal market meetings with the Accounts Executives which include the Dental and Vision Directors, Provider Relations and all appropriate Operational Area leads which includes responsibility to run any necessary follow-up internal meetings, complete necessary meeting minutes and coordinate deliverable completion
• Coordinate, manage, and attend account calls with the Account Executives and/or Strategic Client Partners as well as run follow-up internal meetings regarding accounts, complete necessary meeting minutes and coordinate deliverable completion
• Coordinate with internal departments to ensure client requested updates are implemented and quality oversight and review of all changes are completed to client satisfaction
• Review monthly, quarterly and annual reporting to ascertain accurate reporting, attaining corrections or clarification when necessary
• Work closely with the Implementation department, in coordination with the Account Executives and Strategic Client Partners, to ensure the accurate execution of new business implementation as well as benefit changes, product expansion, etc.
• Identify and communicate meaningful insights from key accounts and market changes to the Account Executives and Strategic Client Partners
• Provide insight on areas of responsibility or engagement when Business Development is looking to grow business within assigned markets
• Provide continuous strategic assessment regarding additional operational or account management efficiencies that can be created
• Assume additional responsibilities, including special projects as needed or directed by the Account Executives, Strategic Client Partners, or other leadership

Competencies

Functional:

Account Coordination and Support:

Demonstrates the ability to provide comprehensive administrative and operational support to Account Executives and Strategic Client Partners. Manages account-related activities, including scheduling, coordinating internal and external meetings, and ensuring timely follow-up on deliverables.

Stakeholder Communication and Collaboration:

Effectively communicates and collaborates with internal departments, clients, and other stakeholders. Facilitates coordination between departments to ensure client requests and updates are accurately implemented and aligned with quality standards.

Reporting and Data Accuracy:

Proficient in reviewing and analyzing monthly, quarterly, and annual reports to ensure data accuracy. Identifies discrepancies and coordinates corrections or clarifications, ensuring that reporting meets client expectations and business requirements.

Implementation and Process Management:

Skilled in coordinating and managing the implementation of new business initiatives, benefit changes, and product expansions. Works closely with the Implementation department and Account Executives to ensure smooth and accurate execution of client projects.

Strategic Insight and Continuous Improvement:

Capable of identifying key insights from market changes and client interactions. Provides strategic recommendations to enhance operational efficiency and supports business development efforts by highlighting areas for growth and improvement within assigned markets.

Core:

• Strong written and oral communication skills are required

• Results oriented individual with demonstrated experience balancing multiple tasks and priorities
• Applicant must be self-motivated, detail-oriented and possess the ability to work well with others under pressure
• Computer Skills: Proven proficiency with Microsoft Word, Excel, and PowerPoint software
• Knowledge: Experience in managed care or health care field, government, and commercial account management a plus. Overall account management experience considered.
• Demonstrates a sense of urgency, Deep understanding of commercial processes, techniques, and tools.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.
• Proactive problem-solving approach to address challenges
• Proven ability to collaborate with internal departments, external partners, vendors, and suppliers.

Minimum Qualifications:

• Bachelor's degree preferred, High School Diploma or equivalent required.
• A min of 2 years' experience in the insurance industry managing implementation of new business initiatives, benefit changes and product expansion in capacity as listed in the job requirements above.
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.
• 2 years' experience in Account Management, client services and healthcare

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!