Event and Reservation Services Manager

The Event and Reservation Services Manager directs daily operations of events, including monitoring the budget and ensuring that operations run efficiently, economically, and in line with department goals and policy.

• Identifies, proposes, and implements new or revised unit operational policies and procedures

• May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees

• Establishes and sustains relationships with internal and external stakeholders

• Establishes and executes day-to-day operational functions and goals of events to align with existing strategy

• Monitors the budget and approves expenditures

Responsibilities:

• Communicate with customers to determine event details and requirements, evaluate requests, recommend service plans and pricing, and provide status updates

• Schedule logistics and secure resources for all aspects of events including space, vendors, and staff and coordinate details and resolve operational issues

• Monitor and process event related transactions and event data and records

• Greet customers/guests, assist with registration, answer questions, and refer complex issues to appropriate entities

• Manage reservation software program

• Assist with development and implementation of menu item, services, and presentations to meet customer needs and industry standards.

• Set up, install, adjust, and connect audio, visual, lighting, and computer equipment in various environments for events, or meetings according to established requirements and requests.

• Supervise, coach, mentor student staff in their various duties.

• Manage staging and rigging equipment, power cord distribution, assemble sound systems, ensure all features meet safety standards.

• Identify, propose, and implement new or revised unit operational policies and procedures.

• Monitor the budget and approve expenditures.

• Establish and sustain relationships with internal and external stakeholders.

What You'll Need to Succeed:

• Bachelor's degree in hospitality, business, business management or related field OR 3 years' experience in a hospitality/event services field.

• Hospitality or office administration experience.

• Demonstrated ability to provide outstanding customer service; including active listening, empathy, clear communication, problem-solving, and the ability to handle difficult situations calmly and professionally.

• Experience managing a mid-scale budget.

Why It's Great to be a Pioneer:

The University of Wisconsin-Platteville, founded in 1866, offers 47 baccalaureate and 10 master's programs. It possesses institutional strengths in middle level education, engineering, industrial technology, agriculture, criminal justice and business. The campus is located in Southwest Wisconsin's largest and most historic community. The region offers excellent school systems, high quality medical and hospital facilities, outstanding recreational opportunities, and vibrant businesses and industries. UW-Platteville is a cultural and educational center for the Tri-State region of Illinois, Iowa and Wisconsin.

Take a virtual tour of our campus!

Application Deadline:

Applications must be submitted through our online applicant portal.To ensure full consideration applications must be received by September 22, 2025. Applications will be accepted until the position has been filled.

How to Apply:

The following documents are required for applicant consideration:

• Letter of application addressing all required qualifications

• A current resume

• Contact information (name, telephone number, and email address) for 3 professional references.

• Additional documents as needed

For questions regarding this position, please contact:

Crystal Mergen, mergenc@uwplatt.edu

Equal Employment Opportunity:

The University of Wisconsin-Platteville is committed to recruiting, supporting and fostering a diverse, inclusive and civil community of outstanding faculty, staff and students, and is an AA/EEO Employer. A criminal background check is required for employment. Applicants must be legally entitled to work in the U.S. at time of hire.

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Legal Notices and Important Information:

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University ensures physical accessibility to work environments for persons with disabilities and will provided reasonable accommodations to ensure equal access to employment. Upon request, the University will provide reasonable accommodations for religious observances and practices.

The University is committed to a program of affirmative action for women, racial minorities, persons with disabilities, disabled veterans and veterans of the Vietnam era. While the Chancellor assumes overall responsibility for the success of the program, university administrators and supervisors are responsible and accountable for implementation. Authority for monitoring the program is delegated to Human Resources.

Each individual associated with the University is called upon to pledge a new and revitalized commitment to build and maintain a campus environment free of harassment and discrimination, an environment that fosters mutual respect, recognizes the dignity and worth of all people, and promotes to the fullest, equal employment opportunity through affirmative action.

In compliance with the Clery Act of 1998, the University of Wisconsin-Platteville Annual Security & Annual Fire Safety Report is available for review. Call the UW-Platteville Campus Police Office at 608.342.1584 for a paper copy of the annual report.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. *. 19.36(7).

EEO Statement:

Qualified applicants will receive consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.