Branch Administrator

Location: I-State Truck Center, Missoula, MT

Employment Type: Full-Time

Reports To: Branch Manager

About I-State Truck Center

I-State Truck Center is a leading provider of commercial truck sales, service, and parts, dedicated to delivering exceptional customer service and high-quality solutions to the transportation industry. Our Missoula, Montana location is seeking a professional and organized Branch Administrator to support our operations and contribute to our success.

Job Summary

The Branch Administrator is responsible for providing administrative and operational support to ensure the smooth functioning of the Missoula branch. This role involves managing office operations, handling customer inquiries, processing financial transactions, and supporting the branch team in delivering top-notch service to our clients. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.

Key Responsibilities

• Administrative Support:
  
  
  
  • Manage daily office operations, including answering phones, responding to emails, and greeting customers.
  • Maintain accurate records, including customer files, invoices, and inventory documentation.
  • Coordinate schedules for service appointments and ensure timely communication with customers and technicians.
  
  
  
  
• Financial Processing:
  
  
  
  • Process invoices, purchase orders, and payments accurately and in a timely manner.
  • Assist with accounts receivable and payable tasks, ensuring compliance with company policies.
  • Prepare and submit financial reports to the Branch Manager as required.
  
  
  
  
• Customer Service:
  
  
  
  • Act as the first point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
  • Coordinate with the service and parts departments to ensure customer needs are met efficiently.
  
  
  
  
• Inventory and Supplies Management:
  
  
  
  • Monitor office and branch supplies, placing orders as needed to maintain stock levels.
  • Assist with parts inventory tracking and reporting to ensure availability for service operations.
  
  
  
  
• Team Support:
  
  
  
  • Provide administrative support to the Branch Manager and other team members, including preparing reports, scheduling meetings, and organizing branch events.
  • Assist with HR-related tasks, such as maintaining employee records and coordinating onboarding for new hires.
  
  
  
  
• Compliance and Safety:
  
  
  
  • Ensure compliance with company policies, procedures, and safety regulations.
  • Maintain a clean, organized, and professional office environment.
  
  
  
  

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in business administration or a related field preferred.
• 2+ years of administrative or office management experience, preferably in the automotive or trucking industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with accounting or ERP software (e.g., QuickBooks, SAP, or similar).
• Strong organizational and multitasking skills with a keen attention to detail.
• Excellent communication and customer service skills, with the ability to interact professionally with customers and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of the trucking or automotive industry is a plus but not required.

Work Environment

• This position is based in an office setting at I-State Truck Center's Missoula, MT location.
• Occasional lifting of office supplies or files (up to 20 lbs) may be required.
• Standard work hours are Monday through Friday, with occasional evenings or weekends based on business needs.

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Uniforms - fully supplied by Interstate!
• Tool program - available
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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