Description
Position at HNI Corporation HNI Corporationis a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. Wepride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. We are seeking an experienced Workers' Compensation & Safety Systems Manager to provide strategic oversight of our workers' compensation program and lead administration of our Safety and Sustainability Management System. This role plays a critical part in ensuring optimal claim outcomes, cost control, and compliance across multiple jurisdictions while also managing safety-related documentation, processes, and software platforms that support injury prevention and regulatory compliance. What We Need: Claims Oversight & Management
- Conduct comprehensive claim file reviews to ensure proper handling, documentation, and compliance with state-specificworkers compensation laws and regulations
- Provide direct supervision and oversight of third part administrator (TPA) adjusters, to ensure consistent service delivery, prevent claim delays, and promote good communication
- Monitor and evaluate TPA performance through regular audits, reporting analysis, and service levelreviews
- Review and approve TPA recommendations on complex claims, including surveillance assignments for potentially fraudulent claims Provide strategic input on high-exposure and complex claims to optimize outcomes
- Monitor litigated claims in coordination with in-house counsel and make recommendations for defense counsel assignment when external representation is needed
- Prepare executive-level reports on claims performance, trends, and program effectiveness
Internal Communications & Coordination
- Serve as primary liaison between HNI and the TPA
- Communicate regularly with the Senior Injury Management Specialist, Member Community Relations (MCR), and Safety teams to provide claim status updates and gather necessary information
- Coordinate information flow to ensure all parties havetimely access to relevant claim developments
- Support locationsthat lack a Senior Injury Management Specialist with claim-related questions and procedural guidance
Vendor & Cost Management
- Manage day-to-day relationships with TPAs, defense counsel, medical providers, and other vendors to ensure claim resolution
- Monitor key performance indicators including average claim cost, claim duration, frequency rates, and reserve adequacy
- Analyze claims trends and cost drivers toidentify opportunities for improvement
Compliance
- Ensure compliance with workers' compensation laws and regulations across multiple states, with particular focus on Iowa, Indiana, Kentucky, and Minnesota
- Maintain current knowledge of changing WC and occupational safety laws and regulations across operating jurisdictions
- Support audit activities and regulatory inquiries as needed
Safety Systems Administration
- Administer and maintain the organization's Safety and Sustainability Management System ensuring document control and communication of HNI's standards or changes to the standards
- Manage safety-related document control processes, ensuring timely review, approval, and distribution of standards, procedures, templates, and other related documents
- Manage and respond to questions and change requests on standards or system documents
- Oversee safety software platforms, including configuration, troubleshooting, user support, and coordination with IT or vendors for upgrades and enhancements
- Support data tracking and dashboards for leading and lagging indicators, identify trends, and recommend improvements
Strategic Support
- Collaborate with Risk Management and Safety on injury prevention programs, safety performance monitoring, and best practices
- Participate in renewal processes and insurance program evaluations
- Provide claims expertise to support business decision-making
- Assist safety improvement initiatives and the digital transformation of safety documentation and workflows
- Support injury prevention activities and safety compliance goals
What You Have:
- 5+ years of workers' compensation claims experience with exposure to multi-state operations
- Experience and knowledge of safety management systems including OSHA VPP and ISO 45001
- Strong understanding of workers' compensation laws, safety compliance regulations, and best practices
- Experience managing Third Party Administrator relationships and supervising external adjusters
- Knowledge of claims investigation techniques, medical management, and litigation processes
- Experience with Safety Management Systems, EHS software administration, or enterprise-level document control systems preferred
- Manufacturing or industrial operations experience preferred
What You're Good At:
- Bachelor's degreerequired (Risk Management, Safety, or related field preferred)
- Excellent analytical and problem-solving skills
- Strong written and verbal communication abilities with diverse stakeholders
- Proficiency in Microsoft Office Suite, claims management systems, and safety/EHS software
- Detail-oriented with strong organizational and time management skills
- High level of integrity and confidentiality
- Strong business acumen, cost-consciousness, and safety awareness
- Collaborative approach with internal teams and external vendors
- Adaptability to changing regulations and business needs
- Customer service orientation with both internal and external stakeholders
We look forward to hearing from you! HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.
We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com.
Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
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HNI Corporation
Sep 03, 2025