Events Customer Service Representative - Anaheim, CA

The Details:

• Position: Event Customer Service Representative
  
• Location: Anaheim, CA
• Schedule: Part Time - Seasonal event - based schedule
• Pay Rate: $21/HR

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What will I do?

• Be responsive and timely with correspondence and problem resolution and display a caring attitude, develop a rapport with the customer base.
• Resolve escalated customer concerns and provide excellent customer service.
• Monitor and provide traffic and parking updates to supervisor/ manager.
• Process credit card payments and scan valid parking passes for patrons via point-of-sale devices
• Set up and move parking cones, barricades and other equipment to control traffic in an assigned area.
• Direct individuals with a parking pass to the specific and appropriate location
• Assist customers in lanes, and in the parking office; help direct traffic as needed.
• Coordinate flow of traffic before, during and after events as required.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude in person and over the phone.
• Assist with cashiering functions as needed.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Maintain cleanliness of all parking areas.
• Complete other related duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.