Director, Business Services II

Facilities and Business Operations:

Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity:

The Strategic Campus Planning department within Facilities and Business Operations is seeking a Director of Business Services II. This role serves as the operational leader for the Business Services unit, overseeing campus service operations including food and beverage programs, the bookstore, and vending. The director engages with internal and external stakeholders to ensure services are delivered with quality, efficiency, and impact.

Responsibilities:

• Provide strategic leadership and operational oversight for Business Services, including: Food and beverage programs (vending, cold beverage pouring rights, third-party catering); Bookstore management; Retail and other auxiliary services.

• Partner with the Associate Vice President for Strategic Campus Planning to: Develop and implement business plans and annual operating budgets for each auxiliary unit; Monitor financial performance through quarterly reviews and year-end projections; Manage cash reserves, capital replacement strategies, and revenue bond reporting; Strengthen fiscal stewardship through internal controls, monthly audits, and compliance.

• Oversee third-party vendor contracts, ensuring compliance with performance standards. Act as the university's lead negotiator for all auxiliary service agreements.

• Identify and pursue opportunities for new initiatives, revenue growth, and service enhancements. Establish and track key performance indicators (KPIs) to evaluate success.

• Stay informed on industry trends to foster innovation and continuous improvement. Ensure consistent, high-quality service delivery through assessments, vendor oversight, and proactive issue resolution. Serve as the senior escalation point for major customer or service concerns.

• Represent the university at state and national associations, conferences, and peer networking events to share best practices and build partnerships.

• Administer and enforce university policies and procedures related to auxiliary services. Ensure alignment with institutional goals and compliance with all applicable regulations.

Minimum Qualifications:

Bachelor's or Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

• 8+ years of progressive leadership experience in business services, auxiliary operations, or related fields (e.g., retail, food services, or facilities management).

• Demonstrated success in developing and managing large, complex budgets with multiple revenue streams.

• Experience negotiating, managing, and monitoring third-party vendor contracts.

• Strong track record of implementing strategic initiatives that improved efficiency, financial performance, or customer service.

• Excellent communication skills with the ability to collaborate with cross-functional teams.

• Commitment to innovation, continuous improvement, and aligning auxiliary services with institutional goals.

• Familiarity with higher education environments and shared governance structures, with relationship-building skills to engage various stakeholders (students, faculty, staff, external partners).

• Knowledge of revenue bond financing, capital planning, and long-term financial forecasting.

• Master's degree in business administration, finance, higher education administration, or a related field.

• Professional involvement with relevant associations (e.g., NACAS, NACUBO).

Special Instructions to the Applicants:

This is an Auxiliary (AUX) funded position. Employment is subject to availability of funding and may cease at the time funding for this employment is depleted.

The anticipated salary range for this position is $104,664 to $156,996. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This position may be eligible for a sign-on bonus.

Schedule may vary based on events and business needs, including evening and weekend coverage.

Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Director, Auxiliary Services II

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.