Premium Administration Specialist I

Premium Administration Specialist

Considering a job change? Take look at Aon! We are hiring for Premium Administration Specialist with our Operations team based in Farmington, CT. This is a hybrid role with three days in the office, two days virtual.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

• Timely processing of payroll deductions on a per pay period basis for assigned accounts. Track accounts that are late sending in their employees' deductions on a timely basis as needed. Discuss with Premium Administration Manager before sending a late letter to an account. Build effective working relationships with accounts. Follow up on new accounts to insure first deductions reports are received and review methods of working together that suits the clients and to make sure that deductions start as scheduled.
• Research and take corrective action on all items appearing on the Deduction Exception (Adjustment) reports by obtaining status from the accounts. Use available insurance carrier resources to research status, paid to dates, premiums waived. Send out missed deduction letters and/or status cards to be completed after payroll deductions but before reconciling and paying of premium bills to the insurance carriers.
• Reconciliation and payment of premium to insurance carriers making sure that the bills are paid within delivery timelines where our goal is to pay carrier bills within 30 days of due date. All insufficient policies will be documented with dates missed and action taken before updating the bill. Complete crucial follow up with the New Business Dept to ensure issuance of policies as it affects our ability to pay the first premium accurately. Regular follow up with the carrier to resolve why the policy is not on the bill and to stop deductions.
• Handle cancellations, policy changes, recalculations and rate increases by processing them in the system and using the Pending File Maintenance system to track account activities
• Handle incoming calls from employees, accounts and carriers professionally. Document all calls, and action taken in policy and/or client notes. Respond to voice mail and e-mail messages within 24 hours of receipt and update all demographic information.
• Review weekly refund report to ensure accuracy of items being refunded. Write up refunds for overpayments, policy changes and cancelled policies where employees have requested deductions on hand. Type up appropriate letter to employee explaining refund by policy and reason for refund.
• Handle carrier reimbursement checks received from insurance carriers.

• 1+ years Billing and Reconciliation experience, preferably with an insurance carrier
• 1+ years customer service background within an office setting
• MS Outlook and Word knowledge with intermediate Excel skills
• Third Party Administration experience a plus
• Private practice experience a plus
• Spanish speaking and writing a plus

• High School Diploma equivalency

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture encourages and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $42,000 - $45,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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